Part-Time Student Support Assistant

Ball State welcomes applications for Cardinal Central's new Part-Time Student Support Assistant position.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

The position functions as the first point of contact for students, faculty, staff, and visitors at Cardinal Central. Assists with signing guests into our queuing system and provides general information about the university, on-campus programs, and events. This role is essential in providing excellent customer service, managing the Welcome Desk operation, ensuring the reception area's smooth operation, and supporting Cardinal Central's administrative functions.

Associate's degree or equivalent in office administration, business administration, or related field.

Over one year in a receptionist or customer service role in an educational or service-oriented environment. Experience with modern technologies and systems.

Excellent communication and organizational skills. Needs to work well in a fast-paced, ever-changing environment.

Proficient with Microsoft Word, Excel, and Outlook; student information systems (Salesforce and Banner); and waitlist queuing systems (WaitWhile).

N/A

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Professionally greet and welcome students, staff, and visitors as they arrive at Cardinal Central. Assist with signing guests into our queuing system and ensure that all visitors are documented and directed. Possess a friendly, welcoming and helpful demeanor.

Provide information about Cardinal Central and the University's services, programs, and events. Answer in-person inquiries, and/or emails, providing accurate information and/or directing them to the appropriate department. Represent Cardinal Central at University events.

Ensure all interactions and handling of student records comply with FERPA regulations. Maintain confidentiality and protect the privacy of student information at all times.

Collect scholarship checks and student documents, provide receipts, and notate in Salesforce. Ensure all documents and checks are ready for pick-up.

Work collaboratively with other team members to ensure smooth operations and provide excellent service. Participate in team meetings and contribute to a positive work environment.

Utilize and maintain proficiency in various computer programs and software, including but not limited to Outlook, Word, Windows, Banner, Salesforce, and Teams

Maintain a tidy and organized reception area. Keep the Welcome Desk manual updated.

Maintain regular and predictable attendance.

Perform other related duties as assigned.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.