Collection Service Rep I

A Collections Service Representative (CSR) serves as a liaison between the member and the Credit Union. Works independently with limited supervision in a high volume in-bound and/or outbound call center. Responds to and resolves member inquiries, problems, and/or complaints while maintaining member relations. A CSR creates a memorable member experience through their professional interactions and commitment to the Credit Union's Service Promises. Perform collection activity on past due accounts for consumer auto loans, credit cards and/or overdraft accounts. Ensures that actions are properly documented, and records and files appropriately maintained. Reviews delinquent accounts determines Credit Union position and, as circumstances indicate directs and assists legal counsel in collections proceedings. Ensures the Credit Union's professional image is well maintained.

Responsible for assisting the Collection Department in processing daily work and will perform essential duties such as processing daily mail, repossession assignments, filing warranty and SGI claims and other duties necessary for the efficient operations of the department. Performs a variety of task and may assist with performing collection activity on past due accounts for consumer auto loans and credit card portfolio.

EDUCATION:

• High school diploma or equivalent.

EXPERIENCE REQUIRED:

• One (1) year of customer service experience OR One (1) year call center experience.