Contracts Specialist

Position Summary

The Service Contract Specialist is responsible for service contract administration with a focus on increasing service contract revenue, contract renewal rate, and overall contract capture rate. The Service Contract Specialist will support our internal sales team in contract sales opportunities through assisting in quotations and contract reviews. The Specialist are responsible for contract setup, execution, and billing in our internal systems.

Essential Duties and Responsibilities

Facilitates the preparation, negotiation and execution of contractual agreements with equipment manufacturers and 3rd party service providers.

Provide exceptional customer service to internal and external customers with a focus on increasing service contract revenue, contract renewal rate and overall contract capture rate.

Cultivate and maintain working relationships with sales staff and sales management, customers, service management team and internal stakeholders.

Utilize multiple systems to properly set up customer contracts accordingly to contract parameters.

Support internal sales team and external reseller networ1< in contract sales opportunities through assisting in quotations, contract reviews and contract execution.

Maximize service contract revenue opportunities by understanding customer equipment and potential upselling opportunities.

Execute a process to manage contract renewals effectively and efficiently. Work independently to manage

renewals with the customer or with the assistance of the Territory Managers or resellers.

Assist in the development of standard operating procedures and policies by which the team operates, ensuring conformance with departmental strategy.

Recommend opportunities for process improvement and/ or efficiencies in the overall service contract management

process and within the systems utilized.

Assist in service contract billing and credits. Work to improve and simplify overall billing processes.

Assist in compilation of departmental metrics with a focus on revenue, capture rate and renewal rate.

Perform any other tasks or projects as assigned by manager.

Under the direction of service leadership, develop and maintain standardized service contract templates for use in drafting new contracts for customers.

Assist in developing process improvement measures for vendor agreements

Support customers and end users regarding contract/SLA issues throughout equipment & agreement lifecycle.

Working in conjunction with Service Leadership & Sales Administration, assist in the assessment, acquisition, or deployment of new electronic document management systems.

CMS is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Core Competencies

*Also review basic Job Requirements on last page*

Use of computers, CRMs, ERPs, SAAS products & the internet.

Resolving Conflicts and Negotiating with Others

Thinking Creatively

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Commitment to Mission and Vision

CMS Mission Statement

We are a leading regional diagnostic medical imaging equipment solutions and service provider supplying world class service to the radiology field ranging from large medical centers to single practice physician offices. We provide cost-effective and innovative equipment and our customers experience excellent medical imaging service with quick response times, quality work and fair pricing.

CMS Vision Statement

Through the collaboration and teamwork of all employees, manufacturing partners and through our support of The Radiology Industry, we will become the largest full line dealer and service provider of all best of class medical imaging solutions in the US.

Commitment to Core Values

CMS Core Values

Treat others the way you want to be treated by adhering to high standards of:

Teamwork - Working together by sharing ideas, technologies and talents to achieve and sustain profitable growth and an exceptional customer experience.

Integrity- Having honor, being honest, being trustworthy and doing the right things without compromising the truth.

Accountability - Taking responsibility for your actions. "Do what you say you are going to do."

Exceptional Service - Providing superior and world class service and achieving excellence one customer at a time.

Job Requirements

Educational/Training Requirements

Degree/Diploma Obtained

Program of Study

Required/Preferred

AD or Bachelors (or equiv. exp.)

Paralegal Studies or Bus Admin

5 yrs. minimum exp.

Knowledge, Skills and Abilities

Keen attention to detail and high accuracy level.

Ability to deliver required results with high levels of customer satisfaction.

Proven ability in developing and maintaining effective internal and external working relationships.

Ability to effectively communicate to all levels of management internal and external.

Ability to manage multiple projects/clients simultaneously.

Ability to effectively prioritize and execute tasks.

Ability to adapt to changing priorities, demands, and timelines.

Desire to learn with the ability to ask the right questions and to synthesize information with solid process and judgment.

Strong analytical and problem-solving capabilities.

Other Requirements

Required? (Yes/No)

Valid Driver's License

CPR Certification

First Aid Certification

Criminal Background Verification