Dispatcher

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

Receive inbound Field Service calls / request and dispatch service centers and parts in respond to these request. Field Service Dispatcher shall proactively schedule contract maintenance from Field Service sales and reconcile service reports and invoices from Field Service centers to the appropriate service dispatch request

Responsibilities:

• Take all incoming Field Service Retail Service calls and dispatch Service Centers.
• Perform various clerical duties requiring a genreral knowledge of organization and working with other employees
• Operate standard office equipment such as computers, copiers, and calculators
• Process Service Orders and data entry into BaaN Service Module
• Prepare reports summarizing Service Calls.
• Coordinate all Field Service request calls including updating customer service.
• Process warranty claims and billable service calls for Department orders.
• Coordinate shipping of warranty replacements and repair items.
• Any other duties defined by management.

Travel:

• Limited as needed

Toshiba International Corporation (TIC) is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable laws.

At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.