Remote

Channel Account Manager, MSP

Absolute Software
United States
Jan 17, 2025
Description The Channel Account Manager ('CAM') will be focused on engaging existing MSP partners to maintain and expand license revenue. The CAM will become an Absolute subject matter expert that can skillfully communicate the Absolute Story and provide insightful product overviews, explain the value proposition of new features and cross sell/up sell additional Absolute products. Working closely with the Absolute MSP team, the CAM will directly engage partners, identify individual partner needs, and guide them through assessment of additional Absolute products with a goal of helping customers unlock Absolute's full potential within their own organizations. This role reports to theVice President of Managed Service Providers. Responsibilities: Become an Absolute subject matter expert Deliver the value of Absolute, compelling use cases, and relevant industry knowledge to partners Deliver captivating and in-depth product overviews and demos Manage customer enablement by doing the following: Drive Renewals of Absolute solutions for previously 'sold' accounts Provide customers relevant education content within the Absolute Learning Hub Elevate technical issues to Absolute's Activation, PS or Technical Support teams to meet customer needs Deliver value driven engagements around product Develop relationships and evangelize Absolute solutions within MSP Partner field sales organizations (RSD, Director, Executive Director and VP level) Collaborate with Absolute Customer Success team to drive Renewals of Absolute solutions for previously 'sold' accounts Provide pre-sales assistance to Absolute MSP Partners via phone, e-mail and/or in person, responding to sales requests and/or inquiries in a timely manner Prepare and communicate weekly, monthly partner status reports, including weekly pipeline reports and sales engagement status Achieve channel sales and revenue goals by ensuring channel programs are operating efficiently and maximizing their effectiveness Continually drive program improvement based on input from field and inside sales teams and knowledge of other industry channel programs Assist the Absolute MSP team in optimizing sales closure during EOQ activities Protect the security and privacy of Absolute and its customers North America Travel required (approx. 20%) Qualifications: Ability to take on, and manage, projects based on requirements of Absolute's developing business requirements Proven history of being able to work independently and with cross-functional teams to achieve company and departmental objectives Strong communication and interpersonal skills Proven history of analyzing situations, employing creative and effective decision making to solve problems/achieve results Strong understanding of cybersecurity market trends, customer needs, and competitive landscape Strong written and verbal communication skills. Ability to present to all audiences, build relationships and negotiate effectively Attention to detail and the ability to follow-through are essential Experience in IT Security and/or Managed Service Provider business Knowledge of general IT practices and/or endpoint security, such as anti-virus, encryption, DLP, etc. Ability to build and maintain customer relationships Knowledge of Salesforce Bachelor's degree in business, marketing, or a related field or equivalent experience Why Work For Us: You're resilient and passionate about securing the Work from Anywhere era. So are we. We're in search of the best and the brightest - everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers - we're looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference. Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny - IA, Reading - UK and Ho Chi Minh City - Vietnam, Absolute Security accelerates customers' shift to work-from-anywhere through the industry's first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces. Our vision is to be the world's most trusted security company - and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website atwww.absolute.comor visit ourYouTube channel Absolute Security Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at [emailprotected]