Customer Account Coordinator

The person in this role establishes and maintains relationships with key customer accounts. Processes orders from those customers, provides a point of contact for key stakeholders. Administers third party billing and collection activities for those key customers.

PRIMARY OBJECTIVES AND RESPONSIBILITIES

• Establish and maintain patient medical records in software platform.
• Act as a point of contact for key accounts, creating patient orders, communicating with various field and corporate teams to facilitate deliveries of goods and service to patients.
• Administer third party billing by working with payers for proper adherence to specific billing and payment requirements.
• Resolves denied or under-reimbursed payments and manages accounts receivable aging balances.
• Gathers and compiles data for operational, financial, and quality management reporting
• Contribute to the team effort by accomplishing related results and all other duties as assigned to contribute to the overall success of the company.

QUALIFICATIONS

• Skilled at using Microsoft Office products such as Word, Outlook, and Excel to accomplish daily tasks.
• Demonstrates strong communications skills (listening, writing, and speaking).
• Complies with patient privacy laws and company policies in all matters.
• Maintains and projects confidence, enthusiasm, and professional image.
• Customer focused; willing to go above and beyond to provide positive customer outcomes.
• Strong reconciliation skills and attention to detail

KNOWLEDGE, SKILLS, AND ABILITIES

• Understands and uses effective conflict resolution skills in addressing billing or service concerns.
• Able to receive and process high volumes of incoming orders, phone calls, messages, and faxes.
• Possesses excellent phone skills, typing skills, and ability enter and maintain data within a reasonable error rate.
• Familiar with general office equipment including phones, personal computers, copiers, scanners, and printers.
• Has excellent attendance and completes quality work on time
• High school diploma or equivalent
• Effectively manages schedules, plans for meetings, and communicates effectively with various audiences.

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti