Regional Communications Consultant

Location:

The Regional Communications Consultant is an individual contributor role reporting to a Senior Communications Manager within Key's Corporate Communications Department. This position acts as a collaborative partner to an assigned line of business (LOB) and/or functional area/s (client group) by providing effective communications support including: the development of integrated communication plans, identifying and executing internal and external opportunities to tell Key's story at the market/regional level, managing media issues and driving earned media, drafting and editing documents for a targeted employee population, and providing communications support for change management activity and incident response. Under general supervision, success criteria include: ability to develop and implement communication plans that align with the business objectives of assigned business area; timely and effective handling of daily requests and establishing reputation as an accessible, approachable and responsive team member of client LOB and/or functional area/s.

Act as knowledgeable business partner providing effective communications support to assigned LOB and/or functional area:

• Partner with client to analyze communication needs, determine objectives and design effective communication strategies
• Consult with business partners to proactively identify and drive employee communications that align with Key's overall strategy
• Deliver strategic communications using established protocols that connect emloyees with business strategies, resources, tools, policies and procedures that they need to do their jobs
• Utilize expertise in writing skills to draft critical communications for targeted employee audience
• Develop messaging and senior leader talking points to support business area objectives
• Provide communications support for change management activity and incident response as needed
• Communications are consistent, cohesive and link to overall strategy
• Communications Consultant is viewed as knowledgeable partner and relied upon for subject matter expertise
• Employees are provided with the information, tools and resources needed to perform at a high level

Develop and execute on integrated communication plans and strategies for assigned LOB and/or functional area:

• Consult and coordinate the communication needs of client group to create comprehensive, high-impact plans that inform and engage employees, educate and build awareness and help improve business performance
• Understand and stay informed of LOB/functional area strategy and direction; adapt communication plan and deliverables as appropriate
• Develop, prioritize and adapt project timelines and communication schedules to meet business needs
• Deliver on communications output in timely and accommodating manner

• Client needs and requests are met in timely fasion; on-time deliverables
• Messaging is connected to business initiatives within client area as well enterprise-wide objectives
• Employees feel compelled to change critical behaviors and strengthen Key's culture to deliver a consistent, quality client experience

Establish effective and collaborative relationships:

• Develop and maintain strong collaborative and collegial relationships with assigned client group, Communications, Marketing & Communications colleagues, Business Resiliency and Human Resources
• Treat co-workers, clients, and external contacts with professionalism and respect
• Participate in project teams and support other lines of business as requested
• Consistently demonstrate Key's related leadership behaviors including: effective collaboration and accountability
• Business partners, clients and co-workers rely on Communications Consultant as approachable, responsive and accountable resource in area of expertise
• Communications Consultant has collegial and professional relationship with, and is respected by, business partners, co-workers, clients, and all levels of management

Promote and protect Key's brand and reputation:

• Leverage completed strategic messaging that supports regional goals and objectives. Develop messaging that supports proactive or reactive communications activities. Support maintaining/strengthening existing media relationships; expand relationships or knowledge of emerging media (online, social, etc); provide share of voice into the development of ongoing social media strategies.

• Ensure consistent messaging and delivery of foundational messaging.
• Mitigate risk of reputational threats.
• Stronger market perception and awareness.
• - Broader reach to critical and new constituents.

• Bachelors degree in Communications or related field
• 3-5 years minimum relevant experience in communications, public/media relations, content creaton and/or journalism
• Demonstrated written and oral communication skills; proficiency in visual storytelling, editorial and proofreading ability
• Proven ability to manage multiple projects in fast-paced, deadlie oriented environment under general supervision from manager
• Ability to produce high-quality communications materials with attention to detail
• Demonstrated flexibility and adaptability in order to accomplish goals in evolving business environment
• Ability to effectively collaborate; proven track record of solid relationship-building
• Highly motivated and team-oriented self-starter
• Proven comfort level/experience working with mid to senior level management

• Experience in financial services industry

• Accountability: Keeps promises and honors commitments; Accepts responsibility for mistakes and failures and learns from them; Honors commitments and demonstrates open, honest communication.
• Effective Collaboration: Identifies and involves the right stakeholders to make decisions and maximize results; Readily shares information, knowledge, best practices, and ideas with teammates; Leverages opportunities and capabilities across the team to accomplish goals; Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees.
• Client Focus: Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect.
• Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Developing Self: Take ownership of your personal development plan and seek opportunities to further develop your professional effectiveness.
• Drives for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; relentless focus on execution; steadfastly pushes self and others for results.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000 to $90,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.