New 
Technician
 JLL | |
 United States, Pennsylvania, Malvern | |
 Jan 18, 2025 | |
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Job Description: Operations Specialist
Key Elements and Essential Tasks Management of critical alarms related to building mechanical infrastructure, fire, and life safety, through Building Automation Systems Responsible for tracking, escalating, and communicating incidents with potential for business disruption through established channels and protocols Assist field operations with troubleshooting equipment utilizing building automation system information, evaluating trend data, and performing overrides Assist in coordinating building shutdown activities through building automation system and notifications to stakeholders Validate approval of vendor activity prior to work beginning Perform pro-active virtual tours of all facility systems for proper operation Receive, generate and process work orders in designated system and dispatch technicians and follow up as appropriate Manage, maintain and issue required shift reports Familiar with Building Automation Systems and their functionality Customer service focused Any and all other duties and tasks assigned MINIMUM REQUIREMENTS High School diploma or GED equivalent Preferred degree/education in technology related field from accredited university/college Strong knowledge of computer applications including Word and Excel Excellent written and verbal communication skills Ability to consistently develop accurate periodic reports, under client defined critical deadlines Time management, multi-tasking, and organization skills with strong attention to detail Self-starter and must be able to work in a fast paced, high-volume environment Shifts vary to include both nights and weekends, availability is required Preferred, but not required, experience in Building automation systems Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required Understanding of technology, software applications and computer systems Customer focus and customer service skills Strong Interpersonal skills Ability to remain calm during stressful or emergent situations | |