National Director of Credit and Collections

National Director of Credit and Collections

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a National Director of Credit and Collections for our Finance team. This highly strategic position reports to the Vice President of Finance and will be based in our corporate office in Somerville, Massachusetts. The role requires close collaboration with key departments and direct access to leadership to ensure alignment with company-wide financial objectives and operational needs.

This highly motivated, data-driven individual will be responsible for overseeing the development, standardization, and management of the credit and collections process across multiple regions. They will work closely with sales and leadership teams to ensure the timely review of new customers, maintain clear communication, and lead the collections team in driving process improvements and resolving outstanding balance issues.

The successful candidate will also spearhead the development of management reporting, oversee the accurate application of payments, and ensure clean, precise financial records. This is a unique opportunity to play a pivotal role in Triumvirate Environmental's growth by streamlining and optimizing financial processes, while also maintaining a strong connection to the company's core leadership and values.

Triumvirate Environmental provides leading organizations in higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

Responsibilities:

• Develop, standardize, and maintain written policies and documentation related to the credit and customer setup process.
• Interface with the sales organization to communicate credit decisions and ensure timely reviews of new customers and opportunities.
• Create and implement communication plans with regional General Managers and Sales Team leadership to maintain clear, consistent communication.
• Make credit decisions within assigned authority.
• Lead and manage the collections team, ensuring the creation of clear, consistent processes across all regions.
• Initiate process improvements and quality reviews to simplify workflows and increase productivity.
• Resolve credit issues and outstanding balance collections with customers.
• Develop and maintain management reporting, delivering quarterly packages to stakeholders.
• Lead and train new and existing staff, fostering continuous development.
• Master Triumvirate's credit and collections processes.
• Oversee payment applications and ensure ledgers are accurate and cleanly maintained.
• Demonstrate strong customer service skills.

Requirements:

• Strong computer skills, particularly in Microsoft Word and Excel.
• Experience with Oracle; Great Plains experience is a plus.
• Bachelor's degree in accounting, finance, or a related field.
• A minimum of 5 years of Credit and Collections management experience.
• Significant experience working with national or international organizations.
• Prior experience with companies generating $500 million or more in revenue.
• Extensive knowledge of credit reporting agencies (e.g., D&B, Equifax).
• Experience with federal and state contracts and processes is a plus.
• Familiarity with managing client payment portals is a plus.
• Proficient in reading and interpreting financial statements for credit underwriting.
• Strong written and verbal communication skills, with the ability to be clear and concise.
• Proven ability to manage relationships both internally and externally.
• Must have a reliable form of transportation.
• Must be eligible to work in the United States without future sponsorship.

#LI-Onsite

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!

To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website!

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.