Sales Digital Experience Manager

We are seeking a highly motivated and experienced individual to join our LXG Sales Digital Experience team which owns and is responsible for managing and optimizing the suite of tools and technologies that enable our International Sales Organization sales and support teams. The goal of this role is to ensure that our sales and support teams have the right tools, technologies, and optimal user experience to effectively engage with customers, clients, drive sales, and close deals. You will be responsible for the effectiveness, adoption and ultimately user satisfaction of an assigned set of tools & solutions through the measurement of KPIs (eg OSAT) and feedback.

In this role, you will collaborate closely with colleagues and leaders of our International Sales Organization (ISO), Sales Operations, Offering Business Groups (IDG, ISG & SSG), Digital Transformation and IT Development teams.

Key Responsibilities:

• Ownership and responsibility your assigned set of CRM tools, solutions and broader Lenovo seller journey in the context driving improvements in effectiveness, adoption, and user experience (OSAT).
• Enrich our sales platforms to compliment new and existing processes to drive user experience and adoption.
• Through various forms of survey feedback and more importantly direct user feedback (eg shadowing), identify process pain points and areas of opportunity in the seller journey to improve sales experience and value of our platforms.
• Provide actionable insights to business leaders and key stakeholders in ISO, BGs & GOO.
• Effectively package and communicate our improvements to all stakeholders and executives.
• Ensure end user training is updated including the communication of updates and improvements to sellers.
• Facilitate in troubleshooting sales process issues as they surface; propose changes to systems and processes to fix root causes; translating between the seller issue and backend support teams when not able to directly resolve.
• Promote effective communication between cross-functional team members and stakeholders through regular attendance at team meetings and advocating thru the lens of a seller.

Qualifications:

• Education: Bachelor's degree in business administration, Marketing, Information Technology, or related field (master's degree a plus).
• Experience:
  • 5+ years of experience in B2B sales and/or sales enablement roles.
  • Experience with popular B2B CRM & CPQ systems (e.g., Salesforce, Microsoft Dynamics, HubSpot, or similar).
  • Strong understanding of B2B sales and marketing processes, including lead management, sales opportunity progression, product configurations and pricing as well as customer lifecycle management.
  • Experience with data analysis, reporting, and dashboards.
  • Experience managing cross-functional projects and collaborating with diverse teams.
• Skills:
  • Strong understanding the B2B sales process, from lead generation to closing, and how different tools can improve various stages of that process.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Knowledge of user experience, data analytics, automation, and workflow optimization.
  • Ability to balance technical and business requirements and deliver results on time and within budget.
  • Strong communication skills to train, guide, and support sales teams in using sales tools effectively.
  • Proficiency in analyzing sales data to derive actionable insights and continuously improve the sales process.
  • Strong problem-solving abilities, with a focus on innovation and practical solutions.
  • Project management experience is a plus.
  • Ability to work in a fast-paced, constantly evolving environment.