Social Work Supervisor (Child Protective Services)

Are you an experienced Social Work Supervisor looking to make a positive impact within your community? Do you like the beach, great food, and friendly people? If so, look no further because New Hanover County has all of that plus much more!

New Hanover County is seeking an experienced Social Work Supervisor to join the Child Protective Services division of the Social Services department. This position is responsible for supervising the daily performance and activities of social workers. Duties include assigning and evaluating work; monitoring the progress of assigned cases; processing immediate risk situations to children; making appropriate custody decisions; and reviewing case documentation to ensure adherence to state standards; acting as a resource to social workers by fielding inquiries and consultations, and providing expert guidance; and ensuring compliance with applicable laws and regulations, and monitoring work assignments.

• Supervises two or more full-time staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination, and disciplinary recommendations.
• Coordinates departmental administrative operations which include formulating goals and objectives; assessing trends and needs in workflow; ensuring compliance with applicable laws and regulations; and monitoring work assignment.
• Directs and oversees the work activities of a Child Protective Services social work unit to ensure that standards and expectations as defined by state/federal guidelines, NC statutes, and county/agency policies are adhered to.
• Acts as resource to social workers by fielding inquiries and consultations and providing expert guidance.
• Coordinates departmental training to include assessing needs; preparing and conducting training programs; and conducting periodic assessments of program effectiveness.
• Conducts public relations activities by responding to citizen inquiries and representing the department on various boards and committees.
• Acts as advocate for clients and departmental personnel by intervening in relations with agencies, landlords, health care providers, and community organizations.
• Performs other duties of a similar nature or level.
• Performs work during emergency/disaster situations.

New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The Social Services department is comprised of a team of over 320 dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Required Education and Experience:

• MSW from an accredited school of social work and 3 years of professional social work experience;
  • or a BSW from an accredited school of social work and 4 years of professional social work experience;
  • or an equivalent combination of education and experience.

• Must have current, or prior NC child welfare experience.
• Child Protective Services supervisory experience in a Department of Social Services preferred.
• Must have good driving record and own transportation.

Required Licenses/Certifications:

• Valid Driver's License and good driving record required at time of application.
• Valid North Carolina Driver's License required by first date of employment with good driving record.

Application Deadline: This is a continuous posting and is open until filled. Priority consideration will be given to candidates who apply by January 30, 2025.

After the priority date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.