Clerical Technician 1 - PT Receptionist/Greeter (Gracedale Nursing Home)

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst at schristman@norcopa.gov or 610-829-6382.

GENERAL PURPOSE
The Clerical Technician 1 - Gracedale Administration (Receptionist-Greeter Per Diem) is responsible for fulfilling the duties of the reception desk in the nursing home lobby, which is open daily, including weekends and holidays on an as needed basis to ensure shift coverage between the hours of 8:00 a.m. and 8:00 p.m. Hours worked will not exceed 1000 hours per calendar year.

This is the first and most important line of public contact for the nursing home, providing assistance to residents, visitors, and callers in a friendly and helpful manner.

SUPERVISION RECEIVED
This position reports directly to the Business Office Manager.

SUPERVISION EXERCISED
This position is not responsible for the supervision of other employees.

ESSENTIAL DUTIES OF THE POSITION
Greets guests in a professional, friendly, and hospitable manner. Answers routine questions from employees, residents, and visitors, or directs to appropriate staff when necessary.

Provides exceptional customer service by effectively communicating with visitors by telephone, email, or in person.

Politely addresses resident, staff, and visitor questions and concerns. Provides accurate directions to resident, staff, and department locations.

Manages phone system and incoming call flow for Gracedale Nursing Home. Manages and maintains general voicemail messages.

Receives all facility and resident mail for the nursing home. Sorts and distributes mail to appropriate parties. Posts all outgoing facility mail.

Accepts over the counter cash receipts.

Assists Administration and Business Office staff with daily tasks such as copying, scanning, filing, faxing, and any other clerical function as assigned.
Makes public announcements over intercom system to facility population as necessary.

May perform visitor COVID-19 screenings which might include disseminating and collecting visitor surveys, temperature readings, and other duties as directed.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE - Completion of a high school, or general equivalency, diploma; AND

At least one (1) year of general clerical work experience involving a high level of customer service.

OTHER REQUIREMENTS- Applicants must be fully vaccinated against COVID-19, and present valid proof of vaccinated status, in order to be eligible for hire at Gracedale Nursing Home. According to the Center for Disease Control (CDC), people are considered fully vaccinated two (2) weeks after their second dose in a 2-dose series (such as Pfizer or Moderna vaccines), or two (2) weeks after a single-dose vaccine (such as Johnson & Johnson's Janssen vaccine).

Upon hire employee must have a drug screening and COVID-19 testing. Employees may also be periodically tested for COVID-19 as required or recommended. In addition, Gracedale Nursing Home will follow The Centers for Medicare & Medicaid Services (CMS) requirements with regard to booster(s) needed for workers in health care settings.

KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of clerical practices and procedures, and the ability to use standard office equipment.

Basic knowledge of computers and computer software, including Microsoft Office applications.

Excellent communication and interpersonal skills with the ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to a diverse clientele, both verbally and in writing.

Skill in gathering information from and providing answers to visitors, callers, vendors, residents, members of the public, and representatives from other offices both within and outside of Gracedale Nursing Home.

Excellent time management, prioritization, and multitasking skills, along with the ability to maintain sufficient flexibility to respond to immediate demands.

Ability to learn to utilize the necessary software specific to Gracedale Nursing Home.

Ability to establish and maintain filing and other recordkeeping systems.

Ability to preserve confidential and sensitive information per HIPPA guidelines.

Ability to maintain composure and tactfully handle sensitive situations.

Ability to establish and maintain working relationships with associates, other facility staff, residents, and their visitors.

Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.

Ability to add, subtract, multiply, and divide in order to perform the functions of the position.

TOOLS AND EQUIPMENT
Telephone, personal computer (including Microsoft Office applications and other specialized software), calculator, adding machine, microfiche equipment, automatic sorters, collators, fax machine, copy machine, scanner, and other office equipment.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk, or hear.

The employee must frequently lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment ranges from quiet to moderately noisy.

SELECTION GUIDELINES
Formal application, rating of education and experience, interview, and reference check, as well as job related tests may be required.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION: CAREER SERVICE
PAY GRADE: CS-11
UNION STATUS: NON-UNION

Updated December 2024