Application Analyst I - IS Systems Training and Education

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

The UHS IS Department is seeking a dynamic and talented Application Analyst I - IS Systems Training & Education.

The Application Analyst I - IS Systems Training & Education provides learning and development services to UHS Corporate and Acute Care facilities to increase the effectiveness of clinical and technical staff and ensure the delivery of quality healthcare services to all of its customers. Assists with training initiatives and projects and provides ongoing support for assigned projects and applications. Works in a collaborative environment with facility staff, providers, subject matter experts (SMEs), technical experts and business leaders to analyze learning needs and develop interventions and/or deliver learning as required. This includes, but is not limited to, classroom and virtual delivery. Assists in configuring the Cerner training domain to provide a lifelike environment and experience.

Key Responsibilities include:

Activities:

• Assists in the development of curriculum for new hire and ongoing training. This includes manuals, job aids, tip sheets, webinars, computer-based training modules and other materials as requested
• Updates training curriculum based on system/business needs and communicates changes to all affected parties.
• Uses proper business writing skills to effectively communicate concepts in a concise, easy to read, and understandable manner.
• Adheres to appropriate adult learning principles.
• Performs quality review of new or updated training materials.
• Establishes and maintains regular communications with education team.

Activities:

• Prepares training materials and tracks registration/attendance for upcoming classes.
• Works with facility staff to ensure classroom is available and ready for training
• Conducts classroom, virtual, group, or one on one training as dependent on specific learning requirements.

Activities:

• Participates in preparing the training systems for classes as needed.
• Performs testing and maintenance of the training systems.
• Adheres to UHS Service Level and Change Management Policies.
• Researches and resolves Customer Support Center Tickets relating to the Training system, Training Materials, or Educational needs.

Activities:

• Maintains Service Excellence principles.
• Prepares and submits status reports to supervisor as required.
• Properly documents updates to training materials and file appropriately.
• Keeps management well informed of activities, needs, problems.
• Updates project plans in online Project Management system.
• Monitors and updates service requests in the ticket tracking system assigned by the UHS Customer Support Center.

• Attends classes to assist more experienced trainer as needed.
• Collaborates with project managers on special training projects.
• Keeps current on relevant System Updates, clinical workflow changes, and release notes.
• Performs other tasks as required by manager.

Job Requirements:

• Associate's degree with 1-3 years of experience required. Bachelor's degree with 3-5 years of experience preferred.

Knowledge: Experience delivering training via various methods (eLearning, classroom, webinar). Some knowledge of hospital environments preferred.

Required Skills:

• Solid planning, time management and organizational skills
• Excellent written and verbal communication skills. Strong English grammar skills required.
• Requires strong interpersonal and communication skills
• Experience in developing educational curriculum and documentation preferred.
• Experience using Cerner products (1+ years) preferred.
• Demonstrates customer-oriented service excellence principals, as outlined in UHS corporate standards.
• Proficient in Microsoft Excel, Word, PowerPoint and Outlook
• Able to quickly learn new software and business processes
• Experience using collaborative tools like Google Docs and SharePoint

License or Registration Requirements: N/A

Training: This position requires Associate's or Bachelor's degree.

Travel Requirements: Position requires 25% overnight travel for periods of up to one week.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off
  

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.