Program Assistant HV-CS-9706 Student Success Center

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college and is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team on the Classified Staff and continue to build on decades of successful service to our community.

In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement.

RESIDENCY REQUIREMENTS: Candidates must have been legal residents of New York State for at least FOUR months immediately preceding the date of the test. Pursuant to subdivision 4a of Sec. 23 of the Civil Service Law, preference may be given to successful candidates who have been legal residents of the municipality to which the appointment is to be made for at least FOUR months preceding the date of the written test.

This is a provisional appointment. Selected candidate will need to sit, pass and be eligible on the next available Rensselaer County Civil Service Exam for Program Assistant in order to be considered for permanent appointment.

MINIMUM QUALIFICATIONS: Associate's Degree from a regionally accredited or New York State accredited college (OR) High School Diploma or possession of a High School Equivalency Diploma and two years of clerical experience in a position involving public contact or customer service functions in a non- retail setting (OR) An equivalent combination of training and experience as defined by the limits above.

DUTIES AND/OR RESPONSIBILITIES: The Program Assistant performs work under the direct supervision of the department head or program director. Supervision may be exercised over the work of clerical staff. Reports to the director, department head or program director or their designee and performs the following duties:

1. Provide administrative support to the Student Success Center and Student Development Offices.

2. Greet and assist all Student Success visitors and callers providing a welcoming and caring environment.

3. Maintain counselor and office calendar, assisting students to schedule appointments and alerting staff of appointment arrival.

4. Review incoming correspondence and reports to determine their significance, make recommendations to manager or refer to appropriate person for reply.

5. Assist with the organization and implementation of Student Success Center events, programs and outreach.

6. Gather data and information relevant to complex or unusual inquiries in order to provide a basis for a reply or a decision and/or drafts the reply.

7. Answer the telephone, respond to questions concerning program, policy or procedures and refer most complex technical questions to appropriate staff member.

8. Prepare response to letters concerning program, policies and procedures for own or supervisor's signature.

9. Design, set up and maintain files of correspondence and documents.

10. Assemble and coordinate background materials for meetings and conferences and prepare summary of conclusions.

11. Transmit instructions from supervisor to appropriate staff orally, in writing or electronically and follows up to see that instructions are followed and deadlines met.

12. Administer surveys and prepare reports using statistical and narrative information.

13. Orient staff to office and agency procedures.

14. Maintain inventories and requisition office supplies.

15. Maintain awareness of all on-campus student support services and offices and answer common questions about Student Success programs and services as well as campus-related concerns.

16. Assist with student outreach understanding the varied needs of a diverse student population, helping students understand resources available to them and connecting them to resources or referring them to the Student Development Specialist for further assistance.

17. Assist with updating all program, office and resource materials as needed.

18. Perform other duties as assigned.

This is a full-time 12-month, 40-hour work week position with an hourly rate of $22.50. Start date is immediate.

Visit our Employment Opportunities page www.hvcc.edu/jobs to apply to this search by the close date of February 3, 2025.

Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.

Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.