Sr Business Process & Tech Architect

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to One Energy Plazalocated in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

The Senior Business Process & Tech Architect participates in Information Technology Governance activities, innovation, strategy and continuous process improvement across the enterprise. This includes organizing, leading, and facilitating cross-BU requirements gathering, process design, improvement and re- engineering initiatives that can encompass an end to end analysis and future state redesign. The incumbent will have a understanding of the scope of IT Governance and it's services and products, and review of related technical and process operations for the purposes of improvement and optimization. Perform data analysis, technical analysis, risk and performance reporting on asset, vendor, risk, program lifecycle data and architecture services. Leads and supports efforts to improve data quality, technical operations, cost & process optimization, planning and stakeholder collaboration, stakeholder expectations and continuously improve costs and services. Support document lifecycle retention management and team sites/document libraries. Liaising with cross functional teams and departments utilizing effective communication and change management methods with stakeholders and owners.

• Automate manual reporting processes to improve efficiency
• Perform general data and reporting tasks as assigned
• Gather and document reporting requirements from stakeholders
• Create and disseminate PowerBI reports, visuals, and analysis to support business needs
• Develop automation solutions using Microsoft tools such as PowerApps and PowerAutomate
• Add value to stakeholders by providing observations and insights based on data analysis
• Provide efficient and accurate functioning of document lifecycle retention management, data repositories and processes including SharePoint, Teams, Enlighta, and team sites/libraries lifecycle management for the IT Vendor and Asset Management teams and/or department
• Develop varied charts and diagrams to enable a view of current or future state
• Develop systems and architectural diagrams and flows
• Use strong leadership and influence to provide direction and accomplish sprint, project and organizational goals and objectives
• Provide factual executive quality presentations utilizing complex situations and data to support points of view, options and proposals supported by logical conclusions
• Be a Change Agent actively manage through the change lifecycle; support and drive while confronting difficult circumstances in creative ways
• Utilize negotiation, influencing and consulting skills to drive genuine collaboration and results. Plan and facilitate stakeholder collaboration to drive continuous improvement and optimization of costs and services. Evaluate decisions with a customer focus; build strong customer relationships to enable a unified stakeholder viewpoint
• Perform standard and complex detail analytical and problem-solving abilities capabilities to automate and optimized systems and processes
• Use experience in areas of process management, project management, and performance management to optimize and rationalize the product and service lifecycles. Perform multiple, asset, process, technical and data analysis. Identity and develop opportunities for optimization, rationalization and excellence providing reasoning and justification for improvements to the asset and/or vendor lifecycle methods and services
• Other duties as assigned or may be necessary

• Proficient in Microsoft Office programs, Teams, Power BI, Azure, ADO
• Proficient in Service Now, SNOW
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Excellent communication skills both written and verbal
• Ability to work with minimal supervision
• Demonstrated process improvement and implementation skills
• Solid understanding of the IT Vendor Management Lifecycle and the Asset Life-cycle for Hardware, Software, Services and Telecom and Services

• Associate's degree in Computer Science, Management Information Systems, Computer Engineering, or related discipline with four (4) or more years of experience developing test plans, test cases and performing user testing and implementation readiness. Demonstrated experience optimizing processes and systems including usage of standard illustration tools. Must understand general risk principles and assist with risk and compliance reporting. Experience with risk mitigation and risk evaluation
  
  
  
  • (OR) High School Diploma/GED with six (6) or more years of experience developing test plans, test cases and performing user testing and implementation readiness. Demonstrated experience optimizing processes and systems including usage of standard illustration tools. Must understand general risk principles and assist with risk and compliance reporting. Experience with risk mitigation and risk evaluation
  
  
  
  

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.