Service Desk Technician I - Endwell, NY

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like...

• Pension Plan, 401k Plan, and 401k matching contributions
• Excellent health benefits
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• More than ten paid holidays per year
• Wellness program
• Tuition reimbursement
• Student loan repayment
• Employee recognition program
• Educational incentives
  ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position: Service Desk Technician I - Endwell, NY

Position Type: Full-Time. Typical shifts include Monday through Friday 8:00AM to 5:00PM, with rotating Saturday shifts 8:00AM to 2:00PM.

Compensation Range: $20.00/Hr. - $25.50/Hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is on-site at Headquarters - 3301 Country Club Rd, Endwell, NY 13760

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position.
If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities/Duties:

• Monitor and assist in maintaining the availability of all remote IT Services applications including web applications, ATMs and Phone Access Teller.
• Ensure the continuous and efficient operation of computer and peripheral systems.
• Coordinate with vendors when necessary to ensure challenges are resolved in an efficient and timely manner.
• Assist in maintaining a database of all network endpoint equipment under maintenance contract to include serial numbers, description and location.
• Install new network endpoint hardware and software as required.
• Repair or arrange repair of existing workstations and related equipment.
• Properly escalating unresolved queries to the next level of support.
• Assist with troubleshooting branch/ATM communications issues.
• Handle calls after normal business hours as needed with regards to network endpoint and/or communications equipment. Advises on the course of action to take and if necessary, reports to work to ensure problem is properly corrected. In the event the problem cannot be resolved, the IT Support Manager or the AVP of Technical Services or the VP/CIO will be contacted and notified of the status and nature of the problem.
• Offer suggestions and work with department managers on possible PC applications which could increase productivity and reduce expense.
• Document technical details and interactions in the incident management system.
• Record/Track endpoint information and location.
• Continuously acquire and maintain a working knowledge of a wide range of applications and services, including an awareness of information system changes that directly affect members of the Visions community.
• Assist in departmental training on network endpoint or software use as approved by management.
• Provide departmental back-up coverage as needed.
• Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization's values.

Minimum Qualifications & Experience:

• High school diploma with 1-3 years of related experience required.
• Demonstrated hardware configuration experience with personal computers.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience:

• Associate degree preferred.
• Desktop related MCP certification or higher; Network+ and/or additional certifications preferred, specifically Microsoft Office Suite.
• Worked in various IT related projects (user migration, M S Windows migration, data migration, mass hardware/software deployment, etc.).
• Understanding of asset management in an enterprise environment and familiarity with asset management software and/or products.
• Experience with IT service management systems.

We're more than banking. You can be, too. #ClaimYourSeat