Membership Services Representative

Position: Membership Services Representative

Department: Ticket Sales & Services

Reporting Relationship: Reports to the Membership Services Manager

Status: Full-Time (Non-Exempt)

Summary

The Membership Services Representative will be part of the team responsible for the retention and growth of our PSL owner base through the delivery of first-class customer service, relationship building, and referral generation.

Primary Responsibilities

• Provide superior levels of customer service to an assigned base of PSL owner accounts by maintaining up-to-date knowledge and effectively and enthusiastically communicating all team happenings, events, benefits, and stadium details that are relevant
• Meet and exceed annual Silver Club contract renewal goal
• Recording and building customer records in CRM to maintain all personal touchpoint interactions and document all appropriate details and information
• Introduce and assist all PSL Owners with the transition from barcodes to digital / mobile ticketing
• Perform game day responsibilities including, but not limited to, in-seat visits, handling special promotions, addressing PSL owner needs, delivering Fan Packs, etc.
• Sell single game tickets when necessary
• Provide assistance to PSL Owners or Buyers with regard to posting and or securing tickets on league approved secondary market places
• Execute special client retention oriented events that create added value for PSL owners
• Assist the marketing team in Panthers Privileges processes by managing PSL Owners sweepstakes entries and contacting winners for exclusive experiences and/or prizes.
• Other duties as assigned

Additional Responsibilities

• Committed to the support of Department goals and objectives in all areas
• Represent the organization at various organizational networking and/or events in a professional manner
• Involvement in game day activities, promotions, and sales events
• Facilitate special projects as assigned

Minimum Qualifications

• Bachelor's degree required
• Minimum of one year of sales/services experience in the sports or hospitality industry
• Demonstrated ability in the areas of relationship-building, communication, time management, and organization
• Knowledge of accounts payable and billing
• Must be flexible to work evenings and/or weekends and all Carolina Panthers and Stadium events, including events held on weekends, nights, and holidays
• Must pass pre-employment screens

Preferred Qualifications

• Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred

Skills for Success

• Strength in teamwork, professionalism, and time management
• Must possess excellent oral, written, organizational and proofreading skills
• Must, at all times, display the character and values of the Tepper Sports and Entertainment brand
• Must be detail-oriented and must be able to multi-task while managing time successfully
• Works well under pressure and flexible when necessary
• Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity
• Ability to collaborate with cross-functional teams to achieve desired outcome
• Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment

Physical Requirements

• Standing for extended periods of time
• Sitting and working at desk on a computer
• Walking throughout the stadium which may include stairs

Work Environment

• This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

• 800 S Mint St, Charlotte, NC 28202, USA