Field Services Lead Technician

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

About the Role

The Lead Technician will play a pivotal role in overseeing technical operations at customer sites. This includes the supervision of installation, troubleshooting, maintenance, and support, as well as leading and mentoring a team of technicians. The successful candidate will have a mix of strong technical expertise and leadership abilities, ensuring that team members adhere to best practices while maintaining Watlow's standards of excellence. As a lead, you will foster a positive work environment, provide guidance and training, and ensure the smooth and effective operation of equipment installations and technical support.

Your Key Responsibilities

• Lead and supervise a team of technicians in troubleshooting, installations, maintenance, and equipment start-up at customer sites.
• Provide direction and support in diagnosing and resolving technical issues.
• Act as the point of contact for technical inquiries and route issues to the appropriate department.
• Assist with advanced troubleshooting and resolve complex product-related issues.
• Conduct technical training and mentoring of junior technicians to improve team competency.
• Ensure that all installations and maintenance tasks are completed in accordance with Watlow's procedures and quality standards.
• Use businss tools effectively, including Microsoft Office and internal systems.
• Engage in process improvements and identify areas for operational enhancements.
• Actively participate in developing and refining team and technical performance metrics.
• Demonstrate exceptional customer service and ensure a positive customer experience.
• Model Watlow Way (WW) behaviors, principles, and values, fostering a culture of teamwork, respect, and enthusiasm.
• Perform other related duties as required.

Services and Expertise:

• Troubleshoot complex technical problems and lead root cause analysis.
• Perform routine and non-routine maintenance and repairs on systems and equipment.
• Lead equipment testing and validation to ensure optimal performance.
• Coordinate and perform product installations, ensuring compliance with safety standards.
• Collect and analyze data to validate corrective actions and continuous improvements.
• Supervise and perform the operation of advanced equipment.
• Required Qualifications

Required Qualifications

• High-school graduate/GED
• Preferred Two-year degree or Technical Certificate or related experience (1-5 years

Benefits: The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:

• Annual Achievement Award
• 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, vision and short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.