Global Client Service & Operations Senior Analyst

"I can succeed as a Global Client Service & Operations Senior Analyst at Capital Group."

As a Global Client Service & Operations (GCSO) Senior Analyst, you will lead the execution of client activities, onboardings and operational servicing for our Retail SMA business. You will provide leadership by analyzing client needs, business impacts and operational risk. You will independently solve client and operational requests and will serve as a technical resource and subject matter expert for the team. To thrive in this role, you will collaborate with business partners across the North America Client Group, Legal & Compliance and Investment Operations to enhance processes, drive client centric solutions and support business growth. You will play a critical role engaging with internal and external partners (including advisors, consultants and/or third-party vendors) and you will operate in a manner that demonstrates advocacy for both clients and Capital Group.

Internal deadline to apply: 2/10/2025

"I am the person Capital Group is looking for."

• You enjoy working in a fast-paced and dynamic environment where critical thinking, excellent problem-solving skills and intellectual curiosity are essential for success.

• You exercise good judgement and have a process for managing competing priorities. You handle change with steadfast composure and navigate ambiguity with ease.

• You have partnered cross-functionally to solve complex problems and have the confidence and courage to influence others and challenge the status quo.

• Exceptional attention to detail has always been your thing. You are highly observant and can spot missing and/or inaccurate information to avoid impactful mistakes.

• You have strong written and verbal communication skills and demonstrate the ability to develop/maintain relationships with various levels of stakeholders.

• You thrive in team settings by being authentic, inquisitive, respectful and engaging.

• You operate with a customer-focused lens and advocate for opportunities to provide a leading client experience.

• You have a passion for continuous improvement and possess a high degree of initiative to enhance operational effectiveness and efficiency.

• You have previous experience in the financial services or investment management industry. Experience within the Retail SMA space is not required but preferred.

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.