Poolside Dining Supervisor

Celebrate Life, the Southworth Way

The Company:Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits: We are proud of our "family company" roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us!The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us!At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is adriverof our success.

The Opportunity: We are seeking a dedicated and motivated Poolside Dining Supervisor to join our team at our poolside restaurant. As the Poolside Dining Supervisor, you will play a crucial role in ensuring the seamless operation of our poolside restaurant. You will lead a team of service staff, oversee daily operations, and uphold the highest standards of customer service to provide an exceptional dining experience for our club members and guests.

Duties and Functions:

• Lead and supervise a team of servers/bartenders, ensuring they are well-trained, motivated, and delivering exceptional customer service.
• Oversee daily pool-side F&B operations, including opening and closing procedures, table set-ups, and cleanliness.
• Coordinate with the kitchen staff to ensure efficient and timely food and beverage service, maintaining quality and presentation standards.
• Greet and interact with club members and guests, addressing any inquiries, concerns, or special requests promptly and professionally.
• Handle escalated member issues and complaints, resolving them with tact and empathy.
• Collaborate with management to implement and enforce health, safety, and hygiene standards in line with regulations.
• Monitor inventory levels of beverages, tableware, and supplies, and place orders as necessary to avoid shortages.
• Train staff on menu knowledge, service techniques, and up-selling strategies to enhance revenue.
• Allocate responsibilities and ensure adequate staffing levels during peak times and events.

Qualification Standards:

• Previous experience in a supervisory role within the F&B industry is preferred.
• Strong interpersonal and leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication skills to interact effectively with guests, staff, and management.
• Ability to remain calm and make effective decisions under pressure, maintaining a positive attitude.
• Attention to detail to uphold quality standards.
• Flexibility to work varying shifts, weekends, and holidays as required.
• Familiarity with POS systems and basic computer skills.
• Certification in food handling and safety is a plus.

Joining our team as the Poolside Dining Supervisor offers a rewarding opportunity to lead a dedicated team and contribute to delivering exceptional dining experiences. If you are a passionate leader with a commitment to service excellence and thrive in a dynamic hospitality environment, we encourage you to apply. Become a part of our team and help create memorable moments for our club members and guests.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.