Senior Manager Change Delivery

Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
United States, Michigan, Farmington Hills
Jan 27, 2025
Senior Manager Change Delivery The Senior Manager Change Delivery is a business-facing role aligned by line of business and will be the key point of contact for process adherence, design governance, risk assessment and business case analysis. The Senior Manager Change Delivery assumes a multifaceted role, not only leading action-driven discussions on change-related matters but also providing governance support and offering business consulting expertise across diverse lines of business. Serving as the central point of contact for lines of business on Change Delivery initiatives, the incumbent effectively communicates consultative strategies on process adherence and design governance and collaborates closely with their assigned leaders to optimize change delivery strategies. Moreover, the Senior Manager Change Delivery plays a pivotal role in aligning business objectives with change delivery efforts in alignment with the ECPMO's overall strategy for change delivery. This role will develop and lead a team of Change Delivery Leads responsible for oversight and management of change efforts within specific business domains. Position Responsibilities: Line of Business Change Delivery Liaison Develop and maintain domain specific subject matter expertise to effectively manage the inventory of change initiatives. Define and deliver the change activities and transformation programs for assigned LOB, aligning and prioritizing plans to support ECPMO change strategy. Ensure change programs land effectively across the LOB including evaluating and ensuring employee readiness. Act as a coach for LOB Executives and Senior Leaders to ensure change initiatives are implemented successfully and fully adopted. Build critical alliances with key business partners and effectively interact with key constituents. Provide expert guidance in support of development, maintenance, and enforcement of change delivery standards and procedures. Lead difficult conversions to drive process enhancement and risk reduction within LOB regarding change initiatives. Align LOB's change process strategy to ensure change initiatives are in line with ECPMO change process framework. Contribute to LOB's short and long-term project prioritization and planning ensuring coordination of change initiatives in other areas. Design Governance Develop, maintain, and champion change delivery frameworks involving the business. Oversee and prepare project materials for change delivery initiatives. Ensure project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to LOB. Compare proposed business solutions to applicable policies and procedures during change delivery project engagements. Provide expert guidance in support of development, maintenance, and enforcement of change delivery standards and procedures. Provide analytical support on various topics. Quality and Risk Assurance Ensure tactical and strategic change projects within assigned LOB are appropriately identified, managed, and embedded within the LOB. Ensure all tasks and activities identified within each change initiative are delivered to agreed cost, time, quality and scope while assuring benefits are aligned to LOB change goals. Assess impact of change initiatives to minimize potential risks that changes could pose to the LOB and their business processes. Identify and manage anticipated resistance to change initiatives. Drive a continuous improvement culture for all change initiatives. As appropriate, systematically review components of change processes/programs to identify potential areas of improvement based on cost/benefit analysis, LOB impact and/or regulatory requirements. Engage with Change Delivery peers, including Project/Program and Portfolio Health and Quality Control colleagues to ensure LOB change initiatives are in accordance with ECPMO standards. HR / Diversity Management Assign workload reflecting the team members skill set and experience with an eye toward cross training, development, and timely and quality task completion. Lead, coach and manage team members; develop team to consistently deliver projects, programs and the related systems on time and within budget. Manage personnel processes for employees, including selection, training, performance management, compensation, disciplinary actions, talent management, development and retention. Lead the team's efforts related to diversity and inclusion. Other duties as assigned. Position Qualifications: Bachelor's Degree from an accredited university or in lieu of a bachelor's degree a High School Diploma or GED and 8 years of Business strategy, Change and/or Project Management Experience 8 years of change delivery and deployment experience 8 years of experience in project planning, risk and issues management 5 years of experience implementing large-scale initiatives and ability to bring clarity to ambiguous assignments 5 years of experience managing others Licenses/Certifications: Project Management Professional (PMP) preferred Preferred Qualifications: Experience in banking, capital markets, or financial services organizations in a regulatory environment preferred Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday. This position offers a hybrid work model that includes onsite and remote days as determined by the manager. Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.