Project & Process Manager

ABOUT INSPIRE MEDICAL SYSTEMS

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients' lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.

WHY JOIN OUR FAST-GROWING TEAM

At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team!

ESSENTIAL JOB FUNCTIONS

We are seeking an experienced Project & Process Manager to lead critical cross-functional initiatives within our Sales Operations organization. In this role, you will focus on large-scale, high-impact projects that span multiple functions-including Contracting & Pricing, Strategy & Quota, Sales Compensation, Customer Service/Operations, Patient Services, and Finance-while also driving key cyclical processes (e.g., quarterly updates, annual quota design, and sales comp rollouts). You will partner closely with various teams to successfully launch new programs, such as our upcoming rebates initiative, ensuring each project is delivered on time, within scope, and with measurable impact on business outcomes.

As the Project & Process Manager, you will concentrate on strategic project leadership, stakeholder alignment, and process improvement across the broader Sales Operations landscape.

OPPORTUNITIES YOU WILL HAVE IN THIS ROLE

1. Critical Project Leadership
   • Oversee high-priority, cross-functional projects-most urgently, the launch of our rebates program.
   • Coordinate requirements, timelines, and resources among multiple stakeholders, including Contracting & Pricing, Strategy & Quota, Sales Compensation, Customer Service/Operations, Patient Services, and Finance teams.
   • Develop and maintain detailed project plans, ensuring deliverables are met and aligned with strategic objectives and organizational priorities.
2. Process Design & Improvement
   • Map and document current workflows to identify gaps and inefficiencies, particularly at key handoff points between teams.
   • Implement process improvements, define SOPs, and standardize best practices to enhance consistency, communication, and operational excellence.
   • Drive collaboration among diverse stakeholders, facilitating alignment on how to streamline processes and deliver a seamless experience for internal and external customers.
3. Cyclical & Annual Process Coordination
   • Lead and orchestrate quarterly updates, reporting changes, and stakeholder communications across Sales Ops and partner departments.
   • Plan and execute major annual initiatives-such as quota design/rollout and sales compensation design/rollout-to ensure seamless integration and handoffs across teams.
   • Monitor critical milestones, track progress, and preemptively address risks or bottlenecks that could impact quality or timeliness.
4. Stakeholder Management & Communication
   • Serve as the primary liaison among Sales Operations leadership, partner departments (e.g., Finance, Patient Services, Customer Service/Operations), and other key internal stakeholders.
   • Provide timely, transparent updates on project status, risks, and achievements to executives and functional leaders.
   • Facilitate decision-making, balancing competing priorities to keep projects on course and aligned with strategic goals.
5. Cross-Functional Collaboration
   • Work closely with the dedicated CRM/Dynamics Scrum Master to ensure alignment when CRM enhancements or data integration efforts intersect with broader projects.
   • Coordinate with the Reporting & Data Manager for any Power BI reporting needs that support critical projects, such as rebate visibility or sales compensation analytics.
   • Foster synergy between teams-ensuring each perspective is considered in solution design, and creating "simple and elegant" handoffs that minimize friction and redundant work.
6. Change Management & Training
   • Develop and execute change management plans, including stakeholder communication and training materials, to ensure smooth adoption of new processes and tools.
   • Champion a culture of continuous improvement, encouraging feedback loops and post-project reviews to refine processes.

WHAT YOU CAN BRING TO OUR GREAT TEAM

Required:

• Education & Experience
  • Bachelor's degree in Business, Project Management, Operations, or a related field; advanced degree or relevant certifications (e.g., PMP, Lean Six Sigma) a plus.
  • 5+ years of experience leading cross-functional projects, ideally in a Sales Operations or similar fast-paced environment.
• Project & Process Management Skills
  • Proven track record in planning and executing large-scale initiatives involving multiple stakeholders and functional teams
  • Familiarity with standard project management tools (e.g., Microsoft Project, Azure DevOps, Teams, Planner).
• Cross-Functional Collaboration
  • Ability to navigate complex organizational structures, align diverse viewpoints, and drive consensus across Sales, Marketing, Patient Services, Finance, and other key departments.
  • Exceptional communication and presentation skills, with an aptitude for translating technical details into business implications.
• Business Acumen
  • Understanding of sales operations, including contracting & pricing, quota/forecasting, and sales compensation principles.
  • Capacity to quickly learn or adapt to evolving systems (e.g., CRM, Power BI) and processes.
  • Demonstrated ability to design "simple and elegant" solutions and process handoffs that reduce complexity for end users.
• Problem-Solving & Adaptability
  • Skilled at proactively identifying roadblocks, managing risks, and ensuring teams remain focused.
  • Comfortable working in a rapidly changing environment with shifting priorities.

Preferred:

• Familiarity with Microsoft Loop for cross-team collaboration and documentation.
• Familiarity with Dynamics CRM
• Experience using or overseeing Power BI reports, dashboards, or data modeling.
• Background or exposure in the Med Tech industry, especially in Sales or Operations, providing greater context for stakeholder needs.

SALARY

The salary for this position is expected to be between ($141,800 - $191,800) and will be offered at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level.

BENEFITS AND OTHER COMPENSATION

Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered):

• Multiple health insurance plan options.
• Employer contributions to Health Savings Account.
• Dental, Vision, Life and Disability benefits.
• 401k plan + employer match.
• Identity Protection.
• Flexible time off.
• Tuition Reimbursement.
• Employee Assistance program.
• All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program.

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Inspire Medical Systems is anequal opportunityemployer with recruitment efforts focused on ensuring a diverse workforce.Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com

Inspire Medical Systems participates in E-Verify.