Case Management, Supervisor (Hybrid within Oregon)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Case Management, Supervisor to join our growing team.

Job Summary:

The Case Management, Supervisor will lead the care management team, ensuring they meet quality standards. They will use clinical knowledge and effective communication to achieve optimal client outcomes, fostering collaboration with healthcare team members.

*This hybrid position will be primarily remote; however, it will require occasional travel for meetings within the State of Oregon, as well as potential field work of up to 25%.

Responsibilities:

• Mentor and coach, the care management/clinical assessor team in supplying personalized care to clients
• Utilize clinical knowledge, communication skills, and ability to solve problems and manage conflicts to manage the care of clients through the health or social care systems, based on their individual needs
• Assess, evaluate, and address workload to meet the demands of the department and contract requirements
• Collaborate with direct leadership to develop and implement plans to address learning needs
• Provide training opportunities for continuing education and development of staff
• Provide current resources for case management staff to maintain knowledge, skills, and competencies for their role
• Function as resource for staff during the case management process
• Manage and evaluate staff performance
• Monitor the quality of work done by team members and identify areas of improvement
• Address problems that may hinder the progress of diagnosis or treatment
• Identify and resolve any delays or obstacles and seek consultation from physicians and other departments proactively
• Communicate updates about organizational process and changes affecting case management staff
• Clarify requirements related to patients and coordinate care to promote best practices by communicating with providers
• Participate in the development, implementation, and revision of guidelines and clinical review criteria
• Utilize clinical ability to achieve inter-rater reliability
• Preserve open communication with all proper parties
• Uphold strict standards for client confidentiality and client-related information; follow all organizational, state, and federal regulations and policies on confidentiality
• Remain current on care management documentation and complete reports promptly
• Performs other duties related to care management supervision functions as needed

Required Qualifications

• Active, unrestricted RN, SW, Counseling, or Psychology licenses and/or proper certifications
• Graduation from an accredited School of Nursing or college
• Bachelor's degree in a related field
• Required to pursue ongoing education, certification, and self-development to remain current with case management standards
• Required to achieve certification in case management within three years of directly supervising the case management process and staff
• Minimum of three years clinical experience in Medical, Behavioral, or Child Welfare settings
• Minimum two years of Case Management experience, Utilization Management, or Discharge Planning
• Minimum one year of previous workload management experience

Preferred Qualifications

• Excellent verbal and written communication skills are essential
• Ability to utilize critical thinking and apply sound clinical judgment and assessment skills for decision-making
• Excellent interpersonal communication and negotiation skills are needed
• Strong analytical and data management skills
• Effective organizational and time management skills and the ability to prioritize multiple tasks
• Current working knowledge of utilization management, case management, and managed care
• Demonstrate organization and efficiency in prioritizing and managing assignments with minimal oversight and direction
• Expertise in Microsoft Office and other software programs
• Capability to enter and retrieve data from relevant computer systems

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."