Hearing Center Assistant, Audiology

Park Nicollet is looking to hire a Hearing Center Assistant to join our Audiology team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Employee will be responsible for meeting and greeting customers of the Hearing Center & Store and Audiology department, check-in, and check-out functions for appointed patients as well as product transactions. Employee will be responsible for assessment of customer needs regarding product selection and will demonstrate use and benefits of products appropriately, resulting in product sales.

Employee will provide technical hearing aid support for customers of the Hearing Center & Store with troubleshooting and in-office (minor) repair of hearing instruments as well as educational support with instruction regarding use and care of the same. Employee will have primary responsibility for tracking and documentation of hearing instruments in the order and repair processes, electroacoustic evaluation of new and repaired instruments and preparation of Hearing Center patient charts. Position will also include infection control of the Hearing Center & Store and Audiology department exam areas and assistance with non-audiological functions of the assessment and rehabilitation process. Employee may be required to float to any site on occasion, as determined by business needs

Work Schedule:

Fulltime 1.0 FTE. Monday - Friday, Days. 3 days in Maple Grove and 2 days in St. Louis Park.

Required Qualifications:

Education, Experience or Equivalent Combination:

Two or more years of customer service experience in a business with high service standards.

Knowledge, Skills, and Abilities:

Must have strong customer service, verbal communication, and telephone etiquette skills.

Must have the ability to problem-solve and work independently with frequent multi-tasking.

Must have basic computer skills and functional competence with Windows operating systems.

Must demonstrate knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.

Must have mechanical aptitude for working with hearing instruments as well as visual acuity and manual dexterity for the same.

Proven proficiency in the operation of the following: Cash Register, Multi-line Telephone, Personal Computer (utilizing Windows and Microsoft Office applications, LastWord, FasTrack, NOAH software), Calculator, Printer, Photocopier, Fax machine, Foredom Buffer/Grinder, Ultrasonic Cleaner, Hearing Aid Test System.

Preferred Qualifications:

Education, Experience or Equivalent Combination:

Sales/retail customer service experience and training preferred.

Licensure/ Registration/ Certification:

Dependent on previous experience, may be required to obtain Certificate of Completion for course related to hearing instrumentation.

Knowledge, Skills, and Abilities:

Some knowledge of hearing instruments or experience with communicatively impaired individuals is desirable.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!