Sr Program Manager - Remote Solutions

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:
As a Senior Program Manager for Remote Solutions, you will shape and enhance the way BECU serves its members by leading key initiatives, refining processes, and ensuring the seamless delivery of products and services. Your expertise will directly influence strategic decisions, optimize operations, and foster a culture of continuous improvement for programs like Video Banking and Lending Solutions. If you thrive in a dynamic environment where your insights and leadership create lasting impact, this is the opportunity for you.

WHAT YOU'LL DO:

• Elevate Processes: Identify opportunities to refine and optimize BU processes, ensuring efficiency, effectiveness, and continuous improvement that benefits both employees and members.
• Deliver Excellence: Oversee key projects and system enhancements, collaborating with cross-functional teams to bring initiatives from concept to completion.
• Drive Digital Engagement: Lead the development and execution of digital engagement programs, including video banking, to enhance member interactions and improve service accessibility.
• Measure Success: Develop and implement productivity measures, track performance metrics, and provide insightful reporting to ensure the success of products and services.
• Champion Communication: Provide timely, accurate, and clear communication across teams, ensuring transparency, alignment, and engagement at all levels.
• Enhance Member & Employee Experience: Design and implement programs that drive advocacy and satisfaction, leveraging survey insights to address needs and elevate experiences.
• Ensure Compliance: Navigate federal and state regulations with confidence, coordinating across departments to maintain compliance and mitigate risks.
• Foster Collaboration: Maintain strong relationships across all levels of the organization, ensuring seamless coordination and knowledge-sharing to achieve company goals.
• Drive Continuous Improvement: Maintain and refine operational audit processes, leveraging data to inform strategic decisions and enhance business unit performance.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Impactful Leadership: The opportunity to lead high-profile programs that shape the future of BECU's services.
• Collaborative Environment: A culture that values innovation, teamwork, and continuous improvement.
• Member-First Focus: The satisfaction of directly contributing to the financial well-being of BECU members.

QUALIFICATIONS:

Minimum Qualifications:

• B.A. or B.S. in business or equivalent work or education related experience.
• Experience managing project teams required.
• Seven years of functional experience required, in the Financial Services industry preferred.

Desired Qualifications:

• Five years of experience in operations management, project management, technology implementation, internal controls development and oversight preferred.
• Green belt (or above) in Lean Six Sigma preferred.
• Experience leading digital engagement projects/programs, preferably in a retail environment.
• Experience in driving Operational Excellence and Change management for large teams
• Verbal and written communication skills to effectively communicate in the English language.
• Experience with project management, effective leadership and negotiation skills.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.