Service Aide

NOW HIRING A Service Aide

The Service Aide is responsible for ensuring that all visitors entering through the lobby are greeted in a professional manner.
They perform service recovery by being a point of contact for customer concerns and provide directions to their Presbyterian destination.
They are informed of services and information in order to make the customers visit to Presbyterian Healthcare Services positive.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Part Time (.45 to .89) - Exempt: No
• Job is based Presbyterian Hospital
• Work hours: Varied Days and Hours
• Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program.

Ideal Candidate: Less than One year experience on multi-line phone and computer system. Strong verbal and written communication skills. Proficient with Microsoft Office

• Education:
  Essential:
  High School Diploma or GED

• Responsible for directing customers of Hospitals, POB, and ACC to their destinations
  correctly and efficiently.
• Responsible for using a computer and phone to provide patient information to callers and transferring calls quickly and accurately.
• Supervise information desk activities related to customer needs.
• Learn and retain in-depth knowledge of hospital operations policy, procedures and location of services.
• Becomes proficient and responds with the CARES behavior commitment.
• Practices the proper use of HIPAA.
• Ability to effectively interact with customers to understand their needs and explain data.
• Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians and physician office staff using strong dialogue and customer service competencies
  
  

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.