Service Rep A Electric-Temporary (2)

National Grid is presently looking for candidates to fill 2 Temporary Service Representative A-Electric positions in our Potsdam, NY location with a pay rate of $35.57 an hour.

About the position: Under general supervision to perform metering services activities; including. but not limited to, the following:

• All Service Representative Helper and Service Representative ANP duties.
• Curb box inspections, public building surveys and visual regulator vent inspections.
• Connect single-phase electric meters.
• Disconnect electric meters including three-phase.
• All meter programming; Electric

Also, perform field collections activities including:

• Review and process account data.
• Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
• Perform the necessary clerical functions.
• Evaluate conditions encountered on customers' premises.
• Make decisions and take actions in conformance with all applicable regulations, guides and practices.
• Conduct health impairment inspections.
• Replevin (socket meters only)

May also be deployed for emergency work to stand by down wires.

Job Qualifications:

• Must have valid driver's license
• Must have a high school diploma or GED
• Must pass the validated aptitude test
• Must pass physical abilities test
• Associate degree in electrical construction or HVAC is preferred
• Background in residential/commercial electrical and/or gas is preferred
• Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary.
• Must have excellent customer service and communication skills
• Must be able to interact with customers face to face on a daily basis.
• Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner.
• Reside in or within 35 miles of posting location.
• Must be available to respond to emergency call outs
• Working knowledge of company and regulatory requirements regarding collections policies and practices.
• Must possess the ability to use hand tools and to handle customer contacts satisfactorily
• Applicant may be required to demonstrate this required level of knowledge.

NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.