Mail Service Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Receive mail at mail room from USPS letter carrier and sign for express, registered and certified mail.
* Receive FedEx, UPS and Messenger packages at mailroom.
* Sort incoming mail and place mail into file cabinet/folders for members to be pick up.
* Process incoming couriers packages via Internal Tracking System, label and place on racks for members to be pick up.
* Receive incoming messenger packages and call members to pick up.
* Physically deliver mail and courier packages by cart, dolly or hand truck to members as requested by select members if possible.
* Receive outgoing mail (letters and parcels) and place on rack for pick up
* Receive outgoing UPS & FedEx packages and place on rack for pick up
* Process outgoing UPS packages via Shipping System and place on rack for pick up.
* Receive outgoing messenger items from members and hold in mailroom for messenger pick up.
* Place large items in storage room and coordinate with members for pick up
* Answer members email regarding mail and packages.
* Provide customer service.
* Sends monthly reports timely and accurately.
* Send out emails to members to retrieve their packages.
* Call members to retrieve their items.
* Completes other tasks/duties as assigned by TMG management

QUALIFICATIONS:

* HS Diploma or equivalency required; higher education preferred
* Minimum 1 years experience preferred in customer service or customer facing, professional environment
* Proficient in Word, Excel, Outlook, MS Teams
* MUST possess exceptional organizational skills with the ability to prioritize tasks and multi-task efficiently
* Must be adaptable to a dynamic environment while possessing strong interpersonal skills
* Excellent written, oral, and verbal customer service skills
* Able to learn new skills quickly
* Flexible and able to juggle multiple, and at times, conflicting priorities
* Strong initiative required; ability to work independently with minimal direct supervision
* Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
* Maintains confidentiality while working with highly sensitive materials
* Punctual, dependable, and dedicated to achieving operational excellence
* Maintain a consistently professional approach, with a willingness to take ownership and responsibility
* Able to walk, bend, kneel, stand, and/or sit for extended periods of time
* Able to lift or move 40lbs or greater at times