New

Operations Technician

Genesis10
life insurance, 401(k)
United States, North Carolina, Charlotte
Jan 30, 2025
Genesis10 is currently seeking an Operations Technician with our client located in Charlotte, NC. This is a 6+ month contract position. This is a 100% remote position. Responsibilities: Monitor and maintain management networks Open trouble tickets and work the repair of management network element connectivity with field operations, and other work groups Lead in driving equipment and facility repair Follow MOPs, anticipate problems, and take corrective action proactively Understand and research technical issues through vendor documentation Understand telecom, network topology and repair procedures Work with minimal supervision in NOC environment Maintain excellent acknowledgement and response time to alarms and customer calls Provide high quality documentation of network failures and maintenance activity Analyze, diagnose, sectionalize, isolate, and resolve trouble situations Manage and correlate multiple trouble reports Manage and guide restoration bridges or calls to facilitate fix with other teams Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed Provide follow up and closure of assigned trouble tickets Make port and IP assignments from connection requests Fulfill connection requests by configuring and testing the port Migration work that may start inside a maintenance window Troubleshoot central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet) Requirements: 3+ years related experience Experience with Cisco, Juniper, and Nokia platforms Layers 2 and 3 switch and router configuration and troubleshooting Experience with isolation of telecom equipment trouble Advanced customer service, organizational interaction, and teamwork skills Ability to effectively prioritize and execute tasks in a high-pressure environment Strong communication (oral and written), customer service, organizational and multi-tasking skills Able to communicate effectively with peers, other NOC centers, off-net providers, and internal customer with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite Knowledge of Ethernet routers/switches Desired skills: Telecom/Cable/Internet Service Provider industry IP NOC experience Cisco or Junos Certification RS232 and X.25 experience VRF, OSPF, BGP experience Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.