Collector
 Westinghouse Electric Company | |
401(k)
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 United States, Nevada, Reno | |
 Jan 30, 2025 | |
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Collector - 10 Month Contract Miami, FL -Onsite Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. Your Day-to-Day: The Collector will be responsible for managing overdue accounts and ensuring timely payments from customers. Their primary objective will be to communicate effectively with customers to recover outstanding balances and negotiate payment arrangements. This role requires a detail-oriented individual with excellent communication skills and a proactive approach to problem-solving while adhering to Federal and State regulations. Responsibilities: 1. Contact customers with overdue accounts via phone, email, or mail to discuss outstanding balances. 2. Negotiate payment plans and arrangements with customers based on their financial situations. 3. Document all interactions and payment agreements accurately in the company's database. 4. Monitor payment statuses and follow up with customers on missed payments. 5. Provide exceptional customer service while effectively communicating payment expectations and deadlines. 6. Collaborate with other departments, such as billing and sales, to resolve customer inquiries and discrepancies. 7. Identify and escalate accounts that require further action, such as legal proceedings or account suspension. 8. Stay informed about company policies, procedures, and regulations related to collections practices. 9. Meet monthly collection goals and targets set by management. 10. Continuously seek opportunities to improve collection processes and procedures. Who You Are: * High school diploma or equivalent; associate's or bachelor's degree is a plus. * Previous experience in collections, accounts receivable, or a related field preferred. * Strong negotiation and communication skills, both written and verbal. * Excellent interpersonal skills with the ability to build rapport and trust with customers. * Detail-oriented with strong organizational and time management abilities. * Ability to work independently and collaboratively in a fast-paced environment. * Proficiency in basic computer skills and experience with CRM software or similar tools. * Knowledge of relevant laws and regulations governing collections practices is advantageous. * Ability to handle sensitive information confidentially and ethically. * Willingness to adapt to changing priorities and embrace new challenges. Why WECTEC Staffing Services? WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day. WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:
EOE of Minorities / Females / Vets / Disability. WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com EOE of Minorities / Females / Vets / Disability. You can submit your completed application, and also explore other available options, using the following link: https://www.jobs.net/jobs/wectec/en-us/ Get connected with WECTEC Staffing Services on social media: | |