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Zelis, headquartered in Boston, MA, has been recognized as a Best Place to Work. Our new production facility and administration office located in Fenton, Missouri uses the power of technology to secure data to build stronger, more effective communications between healthcare payers, providers and members, delivering mission critical claims, payments, benefits and individual financial responsibility information. The Production Supervisor positions will work and support 2nd or 3rd shift hours of operations:
The Production Supervisors will lead 15-20 direct reports in our Fenton, MO production facility. The production facility prints and processes documents to mail through the USPS. The facility averages 1.4MM packages per day for over 500 clients. The supervisor position is responsible for all aspects of the production floor. This position will plan and assign work, implement policies and procedures and contribute to improving production methods, equipment, operating procedures and working conditions. This position has direct contact with service providers and technicians who troubleshoot and resolve maintenance issues. The primary focus of the Production Supervisor will be to manage the team to maintain expected productivity on the shift and maintain a positive work environment. This role is hands on and is actively engaged with the team throughout the shift. Supervisors lead team meetings and set associates goals. The supervisor utilizes metrics to monitor associate performance and provides feedback through regular constructive conversations. Duties & Responsibilities:
Effectively manage daily workload and completion of production jobs to meet mail pick-up times and client Service Level Agreements. Ensure effective employee relations; provide employee coaching and development; contribute to employment decisions; resolve employee issues through proper training and problem resolution. Balance quality, productivity, cost, safety and morale to achieve positive results in all areas. Work to continuously improve in all areas. Manage departmental performance and provides Director of Operations with daily production activities to include reporting throughput, downtime, errors or issues during shift. Communicate effectively with other shift supervisors and management Open and track all issues in project management software in a timely manner Print and organize USPS required documentation and makes adjustments to documents if needed. Understand all processes related to shipping department. This includes but not limited to making and printing labels, packaging, creating pack slips and maintaining relationships with carriers such as USPS, UPS, FedEx, USPS, and DHL. Order shipping supplies as necessary Understand the quality control process and can troubleshoot issues as necessary Support training and production orientation to all New Hires. Support production staff in operating production equipment when needed to include troubleshooting and escalating issues as necessary. Follow all standard operating procedures and instructions relevant to the job, position and department accurately. Verify through departmental spot checks that Standard Operating Procedures are accurately being administered and performed by the Production Staff. Follow established HIPAA, Compliance & Security policies, department policies, procedures, work instructions and safety and environmental guidelines. Other duties as assigned.
Required Education and Experience:
High School diploma or equivalent GED Minimum 3 years supervisory experience Strong leadership and analytical skills
Preferred Experience:
Experience in a production type environment Proven track record of leading with high quality and productivity standards Knowledge of USPS mail preparation not required but preferred Basic computer skills Mechanical aptitude
Required Physical Factors:
Stand for long periods of time Able to lift 50 lbs. or more Work long hours and flexible schedule when needed throughout the year Peak season will require additional hours and shifts to support client Service Level Agreements. Peaks season runs from October 15 thru January 31. Use standard office equipment Ability to operate all warehouse motorized equipment such as Forklift, clamp truck and electric Walkie pallet jacks
Professional & Interpersonal Skills:
Building a Successful Team - Use appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitate completion of team goals. Develop direction, structure and involve all team members in goal accomplishment. Coaching - Provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Help people feel valued, appreciated, and included. Leading the Vision and Values - Keep the company's vision and values at the forefront of decision-making and action. Managing Conflict - Deal effectively with others using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people. Managing Work - Identify more critical and less critical activities and tasks; adjust team priorities when appropriate. Make preparations and manage schedules to ensure goals are met. Take prompt action to accomplish objectives. Decision Making - Identify issues, problems and opportunities; gather & understand information/data and make decisions in a reasonable time. Safety Awareness - Recognize and correct conditions that affect employee safety; upholds safety standards. Communication - Communicate accurately, honestly and effectively, in both oral and written form; practice active listening. Express thoughts and ideas with confidence, respecting opposing views Stress Tolerance - Present a positive disposition and maintains constructive interpersonal relationships when under stress. Stabilizes employee's performance during times of stress.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day. Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
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Zelis Healthcare, LLC
Jan 30, 2025