Bilingual Access Program Outreach Worker - DC

Mary's Center is committed to promoting diversity, equity and inclusion (DEI) within our organization and the communities we serve. We embrace diversity of experiences, ideas, and individuals, and seek to bring a diverse group of candidates to the table.

Position Summary

A BHAP Outreach Worker helps eligible members of target immigrant communities' access public benefits in the District of Columbia. Their role is to increase the number of applicants and assist individuals who may not speak English with the application and re-certification processes for entitlements such as DC Healthy Families, Medicaid, DC Alliance, the Immigrant Children Program, SNAP/Food Stamps, and TANF.

Reportability

This position will report directly to the Entitlement Manager.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Inform and educate participants about DC insurance programs options (Medicaid, DC Alliance, and Immigrant Children Program (ICP), as well as entitlement programs eligibility, such as Supplement Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Family (TANF).
• Assist participants with enrolling or renewing their medical benefits and entitlement programs such as SNAP and TANF.
• Provide a list of documents necessary for processing applications and assist clients in collecting the required information.
• Translate and copy all documents necessary for the completion of the application.
• Resolve problems, follow up on applications to guarantee they are processed within the 45 days stipulated by the Economic Security Administration (ESA), Department of Human Resources and Department of Health Care Finances, and provide clients with appropriate in-house and external referrals.
• Generate monthly and other reports as required and turn them in on time as the manager indicates.
• Attend BHAP staff meetings and training sessions as scheduled.
• Perform other duties determined by the entitlement Manager and the Social Service Director of Mary's Center.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills & Abilities -

• Minimum of High School Diploma or GED equivalent. Associate's or bachelor's degree preferred.
• Must have a minimum of two years' experience with health insurance enrollment and entitlement program access.
• Experience working in a community health setting or a social services agency.
• Ability to provide client services with dignity, respect and in a confidential manner.
• Demonstrate thorough understanding and working knowledge of Medicaid, entitlement programs, and HIPAA compliance/regulations.

Language Requirement - Must have the ability to communicate effectively in English and Spanish as used by the target community.

Physical Demands - Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.

Work Environment - Mostly in a typical office or clinic setting with quiet to moderate noise level. Work is a hybrid schedule - remotely & onsite, as needed. The office is located at 3912 Georgia Ave NW, Washington, DC 20011.

The Benefits:

• Health Insurance: medical, dental & vision - plus retirement options through 403(b) contribution and investment opportunities
• 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days
• Tuition reimbursement of $2000/year towards education assistance and professional development
• Transportation subsidy via metro & bus
• Employee Assistance Program (EAP)