MedStar Transfer Coordinator

MedStar Health
United States, Maryland, Lanham
Jan 31, 2025
General Summary of Position The MedStar Capacity Transfer Center has a Full-Time opportunity at our Lanham, MD office. The Transfer Coordinator provides services including: Emergency requests to transfers critical patients to MedStar Hospitals for conditions such as heart attacks, strokes, trauma and other time sensitive emergencies; non-emergency transfer requests to MedStar hospitals; dispatches helicopters and ground critical care ambulances; requests for ambulance and wheelchair transports for all MedStar hospitals; coordination of critical responses such as in-hospital Code Heart; coordination of regional hospitals information during disasters; critical radiology communications; and other critical communications for the MedStar Health system. 3-4 years acute care experience is required. This department is open 24 hours a day and has openings for day, evening, and overnight shifts. The shifts are typically 12 hours and every other weekend is required.This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722. Primary Duties and Responsibilities Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into or between member hospitals of the MedStar Health System. Receives transfer requests from physicians and hospitals. Information includes demographic, insurance, and clinical data. Completes extensive data entry in multiple systems including: Transfer requests in Cerner Transfer Center; Flight and Ground Transport requests in FlightVector and Metro Complete Flight Dedicated ambulance dispatch in Traumasoft; Discharge Transport requests in naviHealth Radiology ticket management in Zendesk Connects with accepting MedStar Physician to determine clinical appropriateness for the transfer. Performs follow up transfer to patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, members, and others regarding expediting approval of a patient transfer. Collaborates with Admitting and Bed Management to determine availability of appropriate bed. Arranges for appropriate ambulance or helicopter to be dispatched based on patient acuity (e.g. BLS, ALS, and Critical Care Transport). Senior Transfer Coordinators will be trained in air traffic and ground control operations. Communicates with the referring and accepting hospital of approval and time to transfer and admit patients. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions. Advocates for patients and referring physicians to promote overall satisfaction with accessing and utilizing MedStar Health System Promptly answers and screens inquiries with strict adherence to confidentially agreements, policies, and procedures. Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures, and guidelines as well as regulatory agency standards. Assists with new and current initiatives Minimum Qualifications Education High School Diploma or GED required. Successful completion of training program as an Emergency Medical Technician or EMT Paramedic preferred. Associate degree preferred. Experience 3-4 years acute care experience required. Licenses and Certifications NREMT - National Registry of Emergency Medical Technicians-Basic (EMT-B) (current or prior registration) preferred. National Association of Air Medical Communication Center Specialist Certification - NAACS (current or prior registration) preferred or Emergency Medical Dispatcher (current or prior registration) preferred. Medical Assistant (current or prior registration) preferred. Certified Nursing Assistant (current or prior registration) preferred. Knowledge, Skills, and Abilities Proficiency in keyboarding (>60 words/minute preferred) Ability to manages multi-line telephone system (10 lines) Detail-oriented, ability to multi-task and manage projects This position has a hiring range of $23.123 - $35.291