Salesforce Administrator

About AMAROK

Established in 1991 and headquartered in the heart of South Carolina, AMAROK is the Nation's #1 Theft Deterrent and the Ultimate Perimeter Security. More than 4,000 Commercial and Industrial properties trust our unique and technically advanced security system to protect their assets and relentlessly stop crime before it ever happens 24/7/365.

Summary

The Salesforce Administrator will lead the ongoing development of our SalesForce.com usage. The successful candidate will have a record of success in improving processes and adoption using the SalesForce.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: System Support, Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Serve as primary system administrator for the Salesforce.com environment with 150+ users
* Handle all basic administrative functions including user account maintenance, reports and dashboards, work-flows and other routine tasks
* Complete regular internal system audits and prepare for upgrades
* Manage Salesforce.com data feeds and other integrations
* Coordinate the evaluation, scope and completion of new development requests.
* Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
* Assist in training of new users, and grow the Salesforce.com skill set across the organization
* Effectively act as the liaison between our users, vendors and the application development teams
* Work independently with members of the user community to define and document development requirements

Competency Requirements

* Excellent project management skills and a positive attitude
* Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
* Creative and analytical thinker with strong problem-solving skills
* Must demonstrate exceptional verbal and written communication skills
* Must demonstrate ability to communicate effectively at all levels of the organization
* Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
* Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Company Benefits

• Excellent benefits package (Medical, Dental, Vision & GapAssist)
• Matching 401K retirement plan
• Paid Time Off (PTO)
• FSA & HSA Accounts
• Tuition Reimbursement Program
• Short & Long-term disability
• Life Insurance
• Career Advancement