CSS Case Manager

The Case Manager II (CSS) will provide case management services to Children's School Services patients and their families or caregivers. Assist with assessment, participate in planning and implementation of intervention and ensure follow-up and coordination of services. Engage in outreach activities in the community.

Minimum Education
High School Diploma or GED Two years college coursework in a human services field. (Required)
Bachelor's Degree (Preferred)

Minimum Work Experience
2 years Experience interacting with client families in areas of service (i.e., Medicaid application, financial counseling, specialty care coordination, etc.) (Required)

Functional Accountabilities
Patient Services

• Assist with intake and needs assessment of CSS patients/families.

• Participate in patient plan of care development, reevaluate and revisit care plans.

• Implement, coordinate care plans through provision of support, consultation, liaison and crisis intervention services.

• Identify appropriate resources, make referrals, and follow-up on referrals in collaboration with other hospital staff and community organizations. Monitor the progress of care plans by reviewing patients' access of resources.

• Encourage adherence to plan through telephone contact and supportive interventions and education.

• Anticipate transportation needs for clinic appointments and help patients arrange transportation.

Teamwork

• Actively participate in clinic/department meetings and in department/hospital committees and task forces.

• Participate in in-service and professional meetings.

• Supervise as necessary.

Documentation

• Document case management activities in the medical record in accordance with departmental standards and JCAHO and hospital policy.

• Complete required statistics and administrative reports for the department.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance