Human Service Worker V

Under guidance from program manager, assists in managing key activities in employment programs including strategic planning, budget planning, contracts execution, data evaluation, and performance management. Works closely with program manager to identify areas of growth in current employment programs and create new opportunities to address employment needs and economic mobility in Fairfax County. Oversees supervisors for state and local workforce programs and initiatives and collaborates with managers and supervisors for federal workforce programs.

The ideal candidate will have demonstrated strong leadership skills, the ability to engage effectively with businesses, partners, and community members, and a proactive approach to driving innovation in employment and economic mobility programs. They must also possess flexibility to adapt to shifting priorities, evolving program needs, and emerging workforce trends. Demonstrated experience in leading for change, a culture of high performance, quality assurance and engagement is highly valued.

This position works with other Department of Family Services (DFS) programs and human service agencies to identify and address client and community needs and performs other related duties in support of the DFS mission, goals, and objectives as needed or assigned.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Assists staff in achieving performance expectations through training, timely feedback, program improvement, and mentoring;
Ensures staff and contract workforce development providers are working well together in delivering supportive services to clients;
Monitors performance and participates in the evaluation of contract workforce development providers;
In collaboration with other agency staff, analyzes data on outcomes and prepares program evaluations;
Participates in the development and implementation of consistent policies, procedures, and systems to provide for an effectively managed program;
Establishes and maintains an effective liaison with community and County resources that impact the delivery of supportive services;
Conducts public presentations and seminars related to programs and services;
Supervises a team of program supervisors;
Monitors performance and outcomes of staff against goals and objectives of the program;
Conducts regular individual conferences with line supervisors to discuss problems and monitor progress.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of federal, state, and local laws governing public assistance and welfare reform;
Knowledge of social, economic, health, and cultural factors which can serve as barriers to employment;
Knowledge of human behavior;
Ability to plan, coordinate, manage, and evaluate human service programs;
Ability to recognize and implement best practice approaches to service delivery;
Ability to make decisions and solve administrative and professional problems arising in the unit's operation;
Ability to provide ongoing, timely, and constructive feedback to staff regarding performance and progress toward accomplishment of goals;
Ability to develop, recommend, and implement program policies and procedures;
Ability to establish, model, and maintain effective working relationships with clients,
co-workers, contracted personnel, community groups, and the general public;
Ability to make public presentations;
Ability to communicate effectively, both orally and in writing.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited college or university with a bachelor's degree in psychology, sociology, human resources, education, or a related field; plus four years of professional human services experience (e.g., in public assistance programs, employment counseling, job skills training, or a related field), including one year experience in a supervisory role.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check and a Child protective services check.

This position is considered essential personnel and will be required to report to work during times designated countywide as approved for unscheduled leave regardless of the emergency situation (i.e., weather, transportation, other disaster).

PREFERRED QUALIFICATIONS:

• Experience implementing process improvement strategies, providing data management and analytics, and collaborating with community organizations and stakeholders.
• Extensive experience and proficiency in using Microsoft Word, Outlook, and Excel computer software applications.
• Experience leading and guiding the workflow of professional staff, coaching, and providing constructive feedback to staff regarding their work, professional development, and managing workloads to meet established deadlines.
• Expertise in leading for change, improved outcomes, and a culture of excellence in service delivery
• Expertise in managing and analyzing data and utilizing reports for quality assurance, and compliance and program performance improvement.
• Proactive in identifying problems and opportunities and communicating and taking appropriate actions timely.
• Clear and concise oral and written communications skills.
• Ability to establish and maintain effective working relationships with a variety of individuals, other government agencies, and the community.
• Experience managing and analyzing data, budgeting, contracting, human resources, grants, and performance measurements.
• Clear and concise oral and written communication skills.
• Ability to establish and maintain effective working relationships with various individuals, other government agencies, the community, and elected officials.
• Ability to read, comprehend, apply, and explain complex policies and procedures.
• Ability to manage large-scale projects, many employees, and multiple tasks simultaneously and function well under pressure.
• Ability to develop new initiatives aimed at economic stability and mobility and operationalize them.
• Ability to work independently and as part of a team.