This position is responsible for the operation, direction, and daily management of Pre Surgical clinical and non-clinical staff. This position must function independently, providing the opportunity for developing standards, establishing the budget and monitoring operational performance by being accountable for the management of the delivery of patient care and customer service. This position acts as a change agent and transitional leader, inspires a shared vision and motivates the staff to provide care and customer service within the framework of a learning organization. This position is accountable for interviewing, hiring, training, counseling, evaluating, and guiding the clinical staff and non-clinical staff professional growth. With the opportunity of organizing, planning, staffing, directing, coordinating, empowering, and marketing patient care and customer centered services, this position supports the Renown Health Values and Mission Statement thereby ensuring services provided are efficient, effective, and consistent with the goals and policies of Renown Health. This position faces the major challenges of maintaining positive relationships between the physicians, the community, and the hospital, and is responsible for maintaining cost-effective, high quality, high touch patient care and customer service. In addition, this position may also design and teach educational programs and will work cooperatively with other departments to achieve hospital goals. Evidence based nursing practice and excellent customer care practice along with critical thinking skills are required to provide optimally safe patient care and customer service when interacting with internal and external contacts and while exercising judgment and making decisions. This position does provide patient care and customer service.
|