Lead Network Engineer - ResNet

Department Marketing Statement:

There is a reason UCSB has been named the Best Place to Work by our local media for several years running. Whether our employees are on our stunning campus, or working remotely or hybrid, they tell us they value the flexibility, stability and rich benefits we offer. Come join us as we support the mission of one of the finest public institutions in the nation. UC Santa Barbara is consistently recognized for excellence across broad fields of study. Set alongside the glorious California coast, our dynamic environment inspires scholarly ambition and creativity. Information Technology Services (ITS), the Campus' central IT unit, contributes to UC Santa Barbara's mission of research, teaching, and community service by partnering with the Campus community to efficiently deliver IT infrastructure and enterprise application services to faculty, students, staff, and affiliates. Join us in supporting the technology making world class research possible!

Benefits of Belonging:

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Brief Summary of Job Duties:

Under the direction of the Associate Director ITS Network Services, the Lead Network Engineer - ResNet is responsible for the technical operations of all wired and wireless network services for the ResNet program for residential locations. Has primary responsibility for all network monitoring, integrity and recovery capabilities to ensure 24x7 operation and administration of network services provided to end users and staff. Has primary responsibility for the supervision of the student ResNet network consultant staff as well as responding to tickets submitted by residents and staff. The ITS Network Services team is responsible for the planning, development, implementation, and overall administration of network and internet connectivity to campus buildings, the North Hall Data Center, and wireless service supporting all campus academic, administrative, and residential operations. The ITS Network Services team provides secure network access using a common architecture, equipment, and process. As the key technical resource for the organization, the Lead Network Engineer will exercise a high degree of independence and autonomy in overseeing implementation of complex technical projects. Due to the necessity of a high-availability Information Technology communications infrastructure, this position is on call and is required to carry a cell phone. Duties include the deployment, implementation, evaluation and administration of wired and wireless network systems, including routers, switches, wireless controllers, authentication and accounting systems as well as the supervision of student workers supporting the ResNet services. Additional duties include support and communications to the residential users of the ResNet service.

Required Qualifications:

• Bachelor's degree in related area and / or equivalent experience / training.
• 1-3 years of practical experience with the design, deployment and troubleshooting of wireless networks, including complex inter-domain authentication processes.
• 1-3 years of experience with Edge Network Operations and Security.

Preferred Qualifications:

• Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
• Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
• Ability to gather, organize and analyze data in the completion of a variety of functional assignments.
• Able to learn effectively and meet deadlines.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Self-motivated and works independently and as part of a team.
• Demonstrated diverse problem solving skills.
• Ability to utilize and communicate via online collaboration tools such as Google Email, Google Calendar, Google docs/sheets.

Special Conditions of Employment

• Required to hold a valid driver's license, have a driving record that is in accordance with local policies and procedures, and/or enroll in the California Employer Pull Notice Program.
• Satisfactory conviction history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

50% Wireless Network and Security Engineer

• Responsible for the ongoing operations of all network services for Housing, Dining, & Auxiliary Enterprises (HDAE) ResNet program for residential students and for the standardized Administrative Services network.
• Responsible for the day to day management of the wireless network infrastructure, including the setup, configuration, installation, and maintenance. This includes all switches and routers with associated hardware/firmware/software maintenance and management.
• Responsible for troubleshooting wireless network infrastructure hardware and software problems.
• Monitors all wireless network event logs daily. Schedules and completes periodic preventative maintenance for wireless network hardware and software.
• Performs regular in-depth analysis of wireless network operation, traffic, protocols, and failures using sophisticated network analysis tools and communications diagnostic equipment.
• Establishes priorities for wireless network traffic and provides on-going network management for Residential Network Program (ResNet) using sophisticated network hardware and software.
• Develops systems and network documentation for the use by all network implementation staff.

25% ResNet Service Management

• Serves as a primary manager for all ResNet Services, including GauchoPrint, Service Center Operations and ServiceNow Ticketing System.
• Manages a staff of 12 Network Consultants (Student), who operate 3 ResNet Service Centers 7 days a week. Network Consultants are also a critical workforce for many network device staging and deployment.

15% Planning and Development

• Identifies and strategically plans long-term technical implementation goals for the standardized Administrative Services network, the Residential Network Program, and expansion into other existing and planned University Housing facilities.
• Participates in planning and design of facilities with regards to data communications needs.
• Advises Associate Director, ITS Network Services on networking directions and implications for residential locations.
• Serves as a resource for members of Admin Services Division IT and student staff with regards to technical aspects of the network.

10% Technical Documentation/ Student Knowledge Base

• Responsible for ongoing operation of ResNet Google Doc Management system, including all installation and support procedures documentation.
• Responsible for ongoing operation of ResNet Support Calendar & Project Documentation.
• Responsible for ongoing operation of the Wireless Management Platform for use by all network support staff and student staff.

Policy on Vaccination Programs

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs. As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

• UC Santa Barbara COVID-19 Information https://www.ucsb.edu/COVID-19-information
• University of California Policy on Vaccinations https://policy.ucop.edu/doc/5000695/

* Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this policy who Physically Access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement

UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Reasonable Accommodations

The University of California endeavors to make the UCSB Job site (https://jobs.ucsb.edu) accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy Notification Statement and Notice of Availability of the UCSB Annual Security Report Disclosures

Position Number: 40071138

Payroll Title: Communication & Network Technology Analyst 3

Job Code: 007566

Job Open Date: 2/3/25

Application Review Begins: 2/19/25; open until filled

Department Code (Name): ITEC (OFC OF INFORMATION TECHNOLOGY)

Percentage of Time: 100%

Union Code (Name): 99 (Non-Represented)

Employee Class (Appointment Type): Staff (Career)

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: Grade 23

Pay Rate / Range: The budgeted salary range that the University reasonably expects to pay for this position is $96,110 - $121,100/yr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $85,400 - $156,800/yr.

Work Location: De Anza Residence Hall - 2004B

Working Days and Hours: M-F; 8am - 5pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: Onsite

Special Instructions:
For full consideration, please include a resume and a cover letter as part of your application.

Application Status: If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'.