Therapy Intake Specialist- Physical Therapy- Allouez
 Prevea Health | |
 United States, Wisconsin, Green Bay | |
 Feb 04, 2025 | |
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This position will work 40 hrs per week
Therapy Intake Specialist Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. Job Summary The Therapy Intake Specialist plays a critical role in optimizing patient and clinician scheduling to ensure efficiency, satisfaction, and seamless access to care. This position is responsible for managing and streamlining scheduling processes, prioritizing same-day appointments when possible, and maintaining accurate clinician schedules. The Therapy Intake Specialist will proactively manage schedules, optimize patient flow, and collaborate with various stakeholders to achieve departmental and organizational goals. What you will do * Ensure accurate scheduling for both patients and clinicians, to enhance satisfaction. Streamline scheduling throughput, prioritizing same-day appointments when possible. Manage clinician schedules, including approving schedule overrides to optimize patient flow. * Address referral inquiries from the call center/Patient Service Representative team, requiring thorough chart reviews. * Serve as the primary contact to troubleshoot urgent scheduling challenges (e.g., joint coordinator requests, surgery date changes, physician directives, hospital discharges, home health teams, case management, acute care). * Review waitlists for accuracy and identify opportunities to offer available slots to patients. * Monitor metrics (not limited to site/clinician slot utilization, third next available, production, templates), offering solutions for maximizing appointment offerings. Assist clinicians in keeping their schedules full; optimize schedule templates. * Assist and support the navigation of the department's program goals. Collaborate with leaders, providers, and staff to develop standardized protocols and workflows to balance needs with current strategic initiatives. Education Qualifications * High School Diploma and/or GED Required * Degree or Technical Diploma in a healthcare related field (kinesiology, social work, healthcare administration, etc.) Preferred Experience Qualifications * 3-5 years experience working in healthcare, preferably within a therapy setting Required Skills and Abilities * Strong understanding of therapy services and insurance authorization procedures * Detail oriented and exceptional organizational skills * Proficiency in electronic health records (EHR) systems and scheduling software * Capable of interpretation of provided date metrics and to communicate this with leaders * Commitment to providing an outstanding patient experience * Ability to demonstrate strong problem solving skills * Ability to work independently and within a team * Ability and desire to acquire knowledge in area of specialty * Ability to form work/patient relationships with patients and peers * Effective interpersonal skills, strong written and oral communication as well as strong listening skills Physical Demands * Sit - Frequently * Stand - Occasionally * Walk - Occasionally * Drive - Rarely * Climb (Stairs/Ladders) - Rarely * Bend (Neck) - Frequently * Gross Manipulation (Hands/Arms) - Constantly * Squat - Rarely * Twist/Turn (Neck) - Occasionally * Twist/Turn(Waist) - Occasionally * Lift/Carry 0-10 lbs. - Rarely * Lift/Carry 11-25 lbs. - Rarely * Lift/Carry 26-35 lbs. - Rarely * Push/Pull up to 10 lbs. - Rarely * Push/Pull 11-25 lbs. - Rarely * Push/Pull 26-35 lbs. - Rarely * Reach (Above shoulder level) - Rarely * Reach (Below shoulder level) - Constantly * Simple Grasping (Hands/Arms) - Constantly * Fine Manipulation (Hands/Arms) - Constantly * Gross Manipulation (Hands/Arms) - Constantly Working Conditions * Noise - Occasionally Hearing Requirements * Hears Whispers < 3 feet - Constantly * Hears Whispers 3-8 feet - Constantly Vision Requirements * Color Discrimination - Constantly * Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly * Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verif Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled | |