Order Management Specialist - Admin Specialist - Services and Support Operations (SSO)

PARKER HANNIFIN

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For 100 years the company has engineered the success of its customers in a wide range of diversified industrial and aerospace markets.

PARKER AEROSPACE

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

ORDER MANAGEMENT SPECIALIST/ADMIN SPECIALIST

POSITION SUMMARY:

The order management specialist plays a crucial role in supporting the Military aftermarket team at Parker Aerospace by ensuring seamless order processing, customer support and administrative efficiency. This position is responsible for managing customer orders from entry to fulfillment, coordinating with internal teams to resolve issues, and maintaining accurate records in compliance with company policies and industry regulations.

The ideal candidate is detailed-oriented, customer-focused and skilled in multitasking within a fast-paced aerospace environment.

RESPONSIBILITIES:

• Process and manage customer orders, ensuring accuracy and timely fulfillment by reviewing Customer Service Administrators' flow down instructions for product requirements to existing terms and conditions of purchase orders or maintenance agreements.
• Act as primary point of contact for customer, providing order status updates and resolving inquiries.
• Collaborate with internal teams, including logistics, supply chain, finance, customer support and contract management to address order-related challenges. Prioritizes requests and commits to reasonable production and/or provisioning lead-time.
• Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order
• Generates and process of standard spares quotes in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review.
• Manages customer portals, including downloading purchase orders, updating purchase order status, and expedite requests.
• Collect data, conduct research, and compile information using a variety of mathematical calculations for a broad range of reports and projects.
• Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.
• Communicate potentially negative situations to management in a constructive manner.
• Read mail, highlight action or important items, attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature.
• Maintain accurate records of orders, invoices and pertinent information.
• Support administrative functions, such as data entry, reporting and document organization.
• Ensure compliance with relevant Aerospace, Government and Company policies.

Job Requirements:

• Minimum of three years of experience in order management, customer service or administrative support, preferably in aerospace or manufacturing.
• Must be able to obtain clearance to access USG systems.
• Strong proficiency in ERP systems and Microsoft Office suite.
• Excellent organizational skills with the ability to manage multiple priorities.
• Detailed oriented with a focus on accuracy and efficiency.
• High School diploma or education certificate in applicable functional area preferred.
• Working knowledge of R-Card, MSS (Parker proprietary MRP system), WAWF knowledge is preferred
• Experience with DD1149 forms preferred
• Must demonstrate effective verbal, written and interpersonal communication skills.
• Ability to work effectively with others and be a participative team player.
• Ability to navigate customer portals, retrieving orders, updating portals with Parker promise dates, and managing portal backlog accuracy, including delivery dates, quantities, and price.
• Excellent Microsoft Excel skills, including Formula, Vlookup, and pivot table.

This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Please note that the salary range information is only applicable for California, New York, Washington. Compensation is based on a variety of factors, candidate experience, qualifications, location as well as market and business considerations.

The wage range for this role considers allowances for a number of factors, including but not limited to required experience, skill level, prior training, licensure/certifications, education, and other business needs. A reasonable estimate of the current range is $28- $35/hour based on experience.

Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes:

Health and Wellbeing:

Our benefits start on day 1 of employment! We offer comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.

Wellness incentive credits leading to reduced healthcare premiums.

Access to Employee Assistance Program (EAP) for health and well-being support.

Access to multiple dental plan options and vision coverage.

Flexible Spending Accounts for both Childcare and Healthcare expenses as well as optional Supplemental Medical Benefits.

Reduced healthcare premiums offered with a wellness incentive credit.

Company provided Life Insurance

Accidental Life & Dismemberment Insurance, Short Term and Long-Term Disability insurance. Additional supplemental benefits include legal protection plan, pet insurance coverage options, and identity-theft protection.

Financial Security and Growth:

• Competitive salary with an annual bonus incentive plan.
• 401k Employer match up to 5% and an annual Retirement Income Account (RIA) contribution of 3%. Overall, 8% company match.

Time Away & Work-life Balance:

Generous Paid Time Off

13 paid holidays including a company-wide shut down between Christmas and New Year's.

Parental Leave: 4 weeks at 100% pay for new family additions.

Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.

Career Advancement and Education:

Career development opportunities with up to $10,000 tuition reimbursement per year.

Support for ongoing education through our Educational Reimbursement program.

Parker Purpose Opportunities:

Business Resource Groups promoting diversity, equity and inclusion.

Engagement activities celebrated throughout the year. Examples include Internal Career Day, FYE Celebration, anniversary recognition events, employee appreciation, veteran appreciation, and more!

The Parker Foundation provides access to donation matching, disaster relief, charitable organization funding, and paid volunteer hours.

Additional Benefits:

Employee discounts on various services (car purchases, computer purchases, life adventures, etc.).

Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000).

Drug-Free Workplace:
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship is required for most positions.

Minority/Female/Disability/Veteran/VEVRAA Federal Contractor If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf (06/20/2006) (C/O July 2015).