Division Director of Clinical Services

Location:

Pay Range:

Develops and manages clinical functions within the clinic. Establishes effective strategies for programs, product/service line, and physician integration and resource utilizations with the goal of increasing efficiency, and patient experience.

Plans, directs and evaluates the overall clinical care and functions. Oversees the activities of the clinical areas and directs, organizes, and assigns work to the clinical team that includes nurses, lab, medical assistants (if applicable), and pharmacy technician(s). Assesses, monitors, and educates all clinical staff on patient care. Institutes emergency procedures as necessary. Assures compliance with all standard operating procedures and regulations to the assigned areas.

Creates functional strategies and specific objectives and develops budgets/policies/procedures to support the clinic development.

Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

• Maintains knowledge of oncology nursing and clinical operations.

• Act as a physician and advanced provider liaison and work in partnership with the Office Manager to ensure patient safety, continuity of patient care and smooth office flow among all departments.

• Communicates with home health agencies as necessary to assure quality and continuity of patient care.

• Actively support and maintain knowledge of clinical trials and ECOG. Communicate with the research department and Research Coordinator to share all relevant patient information.

• Oversee special procedures and chemotherapy treatments within the office.

• Oversee the completion of DME, insurance forms, FMLA and disability application forms.

• Responsible for the completion of incident reports and adverse event reports.

• Ensure completion of daily variance report and resolution of unsigned charges.

• Coordinate with purchasing department to ensure PAR levels are maintained to assure sufficient stock and to minimize waste.

• Collaboration with ancillary departments to ensure required annual task/education is complete and timely.

• Maintain knowledge of Nucleus medication dispensing system.

• Oversee ordering of medical and pharmaceutical supplies.

• Coordinate with Office Manager for 24 hour coverage for drug refrigeration temperature monitoring and response.

• Attend and participate in monthly CNM meeting

• Collaborate with the R-DON for nursing concerns, education, etc.

• Support Clinical trials/research, if applicable

• Working with Occupational Health to ensure N95 mask testing is done yearly.

• Performs other duties and projects as assigned.

Education:

• Unencumbered RN License in the state of employment or multi-state licensure

• Associates Degree or Bachelor's Degree in nursing is required.

Certifications/Licenses:

• Registered Nurse license.

• Oncology Nurse certification (OCN) preferred

• Current CPR certification.

Previous Experience:

• Five (5) years of experience in the healthcare field in a clinic or hospital setting.

• Three (3) years of management experience preferred.

Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Leadership and Mentoring : Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.

• Human Resources Management : Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation.

• Computer Skills:

  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Travel: <25%

Standard Core Workdays/Hours: Monday to Friday 8:00 AM - 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.