HCV Program Assistant (Clerk III)

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Johnson County's Department of Planning, Housing, and Community Development is looking for qualified applicants to fill the position of Housing Choice Voucher (HCV) Programing Assistant for their Housing Services division. This position will work in a team and values-based environment with a commitment to HPO principles, collaborative problem solving, teamwork, and continuous improvement.

This posting will close on February 19, 2025.

Answers phones, refers calls and customers, greets customers and gives standard information in response to phone, email, or in-person inquiries; tracks and monitors calls to provide quality control. Acts as liaison between department and the citizens (public).

• Gathers information; creates, maintains and disseminates files both public and confidential; develops and distributes reports; performs typing and data entry; and processes transactions into systems.
  
• Reviews, audits, and analyzes data to find discrepancies and trends; resolves a variety of discrepancies to ensure compliance with regulations, policies, and procedures; explains rules, regulations, and policies regarding programs to staff; serves as a subject matter expert; recommends and implements solutions for complicated issues.
  
• Uses spreadsheets or databases to organize information and produce standard reports; prepares a variety of complex forms for routing and approval; compiles and maintains reports; completes document imaging process.
  
• Establishes, modifies, and maintains a system for tracking the progress of work that is the responsibility of senior management; audits quality control on processes; and trains and orients new employees, may act as "Lead"; provides and explains relevant policies and procedures; composes routine correspondence on behalf of senior management.
  

High school diploma or equivalent and two (2) years of experience in relevant field are required.

Associate's degree in office administration or relevant field preferred.

*Experience may be substituted for degree and education may be substituted for experience.

May require KS/MO driver's license, depending on department or agency.