MM Servicing Associate - Credit Disputes

MidFirst Bank
United States, Oklahoma, Oklahoma City
Feb 11, 2025
Description Position Description Midland Mortgage- Credit Disputed department is responsible for insuring we report accurate credit reporting each month on our borrowers. If a borrower has questions or disputes regarding what we reported, we will receive a credit dispute. This position will help review and respond to Credit Disputes. This position works with several areas in the company to research disputes and identify a resolution. The individual will learn the Credit Reporting Resource Guide and Fair Credit Reporting Act regulations in order to successfully research and respond to disputes. This position works with Credit Reporting Agencies to ensure we are providing responses timely. Position Requirements Candidate must possess at least 1 year experience working in a fast-paced office environment, where they are performing detailed and quality focused work. Preference will be given to those with previous mortgage servicing or credit disputes experience. Applicants should possess strong organizational and communication skills Be detail oriented Exhibit a strong work ethic Have the ability to meet strict deadlines Basic mortgage servicing knowledge is preferred but not required Working knowledge of MS Excel is preferred This position is onsite in the Oklahoma City office not offering hybrid/ remote schedules. Qualifications Education** High School (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)