IT Helpdesk Coordinator

Dot Foods Inc.
401(k)
United States, Illinois, Mount Sterling
1 Dot Way (Show on map)
Feb 11, 2025
Description Location: Mt. Sterling, IL Department: IT Reports To: Helpdesk Supervisor Salary Range: $17.98-$26.97 per hour, plus bonus opportunity As an IT Helpdesk Coordinator, you will support internal customers company-wide in the areas of computers, printers, connectivity to the network and client software. Coordinate with other IT teams to resolve issues and provide a high level of customer service to internal users. WHAT YOU'LL DO Troubleshoot PC and printer hardware, connectivity to networks including wireless, VPN, and DSL Answer user calls regarding various IT incidents and provide assistance via phone, in person or email Log work orders into the helpdesk ticket system by collecting pertinent information from user Provide support for standard client software installed at Dot Resolve or escalate tickets in an efficient, timely manner Set up user network accounts and system access Apply lean tools and thinking to identify and eliminate waste in all areas of the position. YOU MUST HAVE Knowledge of Microsoft Office and Windows Excellent interpersonal/customer service skills Strong written and verbal communication skills High school diploma or GED YOU MAY ALSO HAVE Associate degree in IT related field Ability to lift boxes weighing up to 50 pounds Knowledge of helpdesk software ROLE SPECIFICS Schedule - 3x12 Friday, Saturday, Sunday-- NIGHTS Travel - Occasional overnight travel for internal trainings and meetings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train. WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Competitive compensation package, including bonuses for successful performance Extensive benefits including medical, dental, 401k, and profit-sharing Significant advancement opportunities Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)