Manager, Patient Services Operations

Summary of Key Responsibilities

• Owns business requirements gathering processes across all Patient Services teams (Case Management and PEL) and additional cross functional teams as required (Market Access, Marketing, Commercial, etc.)
• Facilitate CRM enhancement prioritization, including future system roadmap and development.
• Provide initial smoke testing and feedback to Strategic Technologies Team for all enhancements and projects.
• Coordinate end user UAT and partner with Training to ensure field adoption of enhancements.
• Own and manage regular sprint cadence within Jira, ensuring requirements are documented and communicated to our Strategic Technologies Team and other supporting partners
• Liaise with Professional Services vendors from requirements gathering through delivery and post-launch.
• Provide first line CRM support for all Patient Services end users.
• Manage CRM data cleanup exercises, monitoring administrative reports Deliver CRM dashboard, reporting, and analytics needs including collaborating with downstream partners.
• Draft and submit concept reviews for CRB, legal and compliance review and approval for specifically for new vendors/solutions.
• Adheres to all department SOPs and ensures compliance with all corporate and industry policies in collaboration with Alnylam Legal, Regulatory and Compliance

Qualifications

• Bachelor's degree required, concentration in Engineering or Business Administration a plus.
• Minimum of 5 years working with technical teams, supporting Customer Relationship Management (CRM) systems (Salesforce, Veeva, etc.)
• Excellent Project Management skills, ideally with 3-5 years' experience in the healthcare or pharmaceutical/biotech industry. Ultra-rare disease experience a plus.
• Solid understanding of the healthcare environment specifically insurance policies
• Advanced knowledge and application of MS Office (Excel, PowerPoint, Word, etc.)
• Ability to effectively communicate with all levels of management.
• Results oriented, self-organized and self-starter with a proven track record of results.
• Experience working in cross-functional teams and effective in influencing without authority.
• Ability to work independently, evaluate impact manage competing priorities.
• Exhibits exceptional interpersonal skills.
• Desire to innovate and work in a fast-paced, energetic environment.
• Highly passionate about rare disease and Alnylam's core values:
  • Commitment to People, Innovation, Discovery, Sense of Urgency, Open Culture, and Passion for Excellence.
• Ability to travel up to 10% for key meetings as needed

About Alnylam:Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by "interfering" with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.

Our culture:Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we've been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as the #1 Large Employer by Boston Globe Top Places to Work in 2023 for the third consecutive year, one of Science Magazine's Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK - among others.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, ethnicity, marital status, protected veteran status, disability, or any other characteristics prohibited by law.