Technical Services Associate II

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About Us
The Georgia Institute of Technology is a top-ranked, public research university established by the State of Georgia in 1885 and committed to developing leaders who advance technology and improve the human condition. It is in the heart of Atlanta, a diverse and vibrant city with great economic and cultural strengths. The Institute is a member of the University System of Georgia, the Georgia Research Alliance, and the Association of American Universities. Georgia Tech prides itself on its excellent students, faculty, and staff, collaborations, and technology resources,

The Georgia Tech Library is a member of the University System of Georgia library consortia, Atlanta Regional Council for Higher Education (ARCHE), the Association of Research Libraries (ARL), and the Association of Southeastern Research Libraries (ASERL). The library is committed to diversity, equity, and inclusion. Our deeply engaged Library Diversity Council leads our efforts to ensure and maintain a positive, diverse, equitable and inclusive work environment where everyone can thrive. To support this environment, the Georgia Tech Library uses a blind-recruitment process that removes candidates' identifying information during the initial screening and focuses upon skills and qualifications to reduce bias in the hiring process. The Georgia Tech Library team works to fulfill the mission and vision of Georgia Tech and is committed to supporting the Institute's Strategic Plan.

Technical Services

Technical Services manages the lifecycle of library resources from acquisition through access. The team handles acquisitions, cataloging, e-resource management, course reserves, and resource sharing workflows that make the library's collections discoverable, accessible, and affordable to the Georgia Tech community. Working collaboratively across library units, Technical Services manages library resource metadata, ensures seamless access to resources, and develops efficient workflows to support the library's mission. The department emphasizes collaboration, customer service, and innovation in meeting the evolving needs of our academic community.

Responsible for the day-to-day processing of digital and physical material requests, including cataloging, acquisitions, e-resources, course reserves, and resource sharing. Works independently and as part of a team, aiding in the development of workflows, implementing strategic projects, and troubleshooting problems. Provides guidance and training to other library staff members. Individual responsibilities will vary. This position will interact on a regular basis with: faculty, students, staff, unit management, vendors. This position typically will advise and counsel: faculty, students, unit staff. This position will supervise: N/A

Job Duty 1 -
Provide a wide array of access and technical services for the Library. The duties to follow cover the key responsibilities for the department as a whole; individual responsibilities will vary.

Job Duty 2 -
Catalog library material of various formats following existing national standards and local practices. Perform complex copy-cataloging. Update all types of Integrated Library System (ILS) records such as bibliographic, item, authority, and holding records. Coordinate and execute batch loading of catalog records received from vendors, resolving duplicate record and other load problems.

Job Duty 3 -
Build, edit, and manipulate library data in batch. Make global changes to catalog metadata. Receive and process serial issues and standing orders to ensure immediate availability of complete holdings, and longer-term selection/collation/handling of volumes for binding to ensure continued integrity and availability of journal collections for library users.

Job Duty 4 -
Create purchase order records and process invoices related to acquisition of library materials. Work with acquisitions librarian to monitor funds, troubleshoot invoicing issues, and monitor expenditures in appropriate systems. Order library materials using appropriate systems, ensuring proper fund codes are used. Create brief bibliographic and item level records for ordered materials by using a library services platform.

Job Duty 5 -
Work with librarian faculty to troubleshoot customer access to licensed electronic content. E-resource access verification including activation and quality control of data. Maintain holding information in Integrated Library System for electronic content. Input license data in LMS. Assist with SUSHI (data harvesting protocol) set-up and maintenance.

Job Duty 6 -
Manage Course Reserve requests for various formats from faculty. Act as point of contact for faculty and colleges. Ensure copyright compliance thru special permission, application of fair use, or pay for permission.

Job Duty 7 -
Participate in the collective processing of ILL borrowing/lending materials, transactions, and processes. Review exception queues in ILL management system and takes appropriate actions to resolve. Ensure copyright compliance thru special permission, application of fair use, or pay for permission.

Job Duty 8 -
Assist other library staff members in meeting user needs such as problem reporting, solutions, and workarounds training. Perform a quality control audit of responses. Provide periodical statistical data and assist with metric reporting. Participate in a variety of library projects and initiatives.

Job Duty 9 -
Engage in learning opportunities with other Library areas to gain a broader knowledge of the services the organization provides.

Job Duty 10 -
Perform other related duties as assigned.

Educational Requirements
Technical Diploma, Associate's degree, or two years college work or equivalent combination of education and experience

Required Experience
Four to six years job related experience

Additional Preferred Qualifications
Alma Administration Certification

Preferred Educational Qualifications
Bachelor's Degree

Preferred Experience
Six to seven years job related experience

SKILLS
Specialized skills required: ability to use various modules of an integrated library system including cataloging, acquisition, serials, and patron management; working knowledge of OCLC interfaces and software; library experience working in technical services; intermediate knowledge of office related computer applications; ability to work independently, collaboratively and in teams within the Library; maintain professional customer relations; strong written and verbal communication skills; ability to maintain concentration on detailed information over an extended period of time; ability to effectively switch tasks; and the capability to independently learn new technologies and their applications in libraries

Specialized skills preferred: Advanced proficiency In Alma, ILLiad, and/or Ares; experience in trouble shooting issues, experience leading team initiatives. Experience using GOBI and/or Oasis. Experience using MarcEdit.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: A7

Location: Atlanta

Salary Range: $47,000-$55,000

This has the potential to be a hybrid position with up to two days per week worked remotely.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening