IT Salesforce/CRM Intern

THIS IS NOT A REMOTE POSITION - NEED TO BE LOCATED IN RAMSEY, NJ AREA

The Konica Minolta Business Solutions Salesforce/SAP CRM Support team is responsible for supporting the Direct Sales force and its use of Salesforce/SAP CRM. We provide the day-to-day application support for 1,000 sales reps and management across the US and Canada.

The IT Intern will assist the CRM team in supporting and testing Salesforce. This role provides an opportunity to combine college course work with the practical experience in a corporate IT setting. This role will be engaged with Salesforce/SAP CRM Support to gain a solid, overall understanding of IT and how it manages an application to serve the business.

An Internship with the CRM Support Team will provide visibility and hands on experience in the area of application development and support as well as direct exposure to the business in the areas of Sales and Marketing.

How You'll Contribute:

• Work with CRM Team to provide day to day technical support
• Assist in end user training
• Assist in requirements gathering and writing of technical specifications

• An active interest in a career in IT and enthusiasm to learn
• Strong written and verbal communication skills
• Ability to work independently, as well as part of team
• Excellent analytical and problem solving skills.
• Work closely with the CRM support team to support Sales/Marketing users
• Provide technical support and problem resolution
• Communicate with non-technical users on Salesforce/SAP CRM applications
• System User Administration
• Acquire knowledge of Konica Minolta Sales Business Processes
• Assist in requirements gathering, user acceptance testing and creation of test scripts
• Analyze and document processes and procedure

• Rising Junior or Rising Senior
• Currently enrolled in an accredited 4-year college or university
• An active interest in a career in IT and enthusiasm to learn
• Strong written and verbal communication skills
• Ability to work independently, as well as part of team
• Excellent analytical and problem solving skills.
• Work closely with the Salesforce/SAP CRM support team to support Sales/Marketing users
• Provide technical support and problem resolution
• Communicate with non-technical users on CRM applications
• System User Administration
• Acquire knowledge of Konica Minolta Sales Business Processes
• Assist in requirements gathering, user acceptance testing and creation of test scripts
• Analyze and document processes and procedure
• Exposure to Salesforce, SAP CRM or other CRM applications is a plus

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.