Process Transformation Strategy Sr. Consultant
The Process Transformation (PT) Strategy Sr. Consultant will work with a team of process improvement experts with accountability for delivering on a broad range of projects, varying in risk, size, and complexity, while aligning to business strategies. The Process Transformation Strategy Sr. Consultant provides support to achieve business results as well as educates and creates awareness of Process Improvement/Transformation methodologies across the Bank.
Outcomes of Process Transformation include...
- Increased efficiency and cost savings
- Enhanced customer and employee experience
- More scalable processes
- Greater Transparency, Accountability and Communication
- Less dependency on manual controls or intervention
The Process Transformation Strategy Sr. Consultant will be focused on creating a process transformation strategy based on a holistic view of industry best-practices, an end-to-end enterprise process transformation roadmap, and will help guide the team's views around the art of the possible.
Position Responsibilities:
Process Transformation Strategy
- Create, maintain, and inform on industry best practices around process transformation with a focused view on digital journeys.
- Create, maintain, and inform strategic view of functionality/use cases for Business Process Management (BPM) solution within the enterprise.
- Responsible for ensuring PT team and relevant stakeholders stay informed on trends.
- Responsible for communicating development timeframe to all levels of the organization.
Process Transformation Roadmap
- Create, maintain and inform on end-to-end process transformation journey and ensuring key stakeholder inputs are included.
- Responsible for ensuring major process change events are elevated for awareness within PT Team.
- Work collaboratively with Lines of Business (LOB)/Support Functions as part of deployment of BPM solution across the enterprise.
Voice of Possibilities
- Create and maintain analytical view of high-impact use cases as part of ongoing support to LOB/Support Functions.
- Responsible for coaching/supporting PT Governance Leads as they assess and prioritize LOB/Support Function opportunities.
- Responsible for proactively looking at ways to maximize relevant use cases based on corporate strategy and partnering with PT Governance Leads on implementing them within relevant LOB/Support Functions.
Execution and Monitoring
- Ensure timely and relevant communication is shared with relevant stakeholders across the organization.
- Partner with key stakeholders to optimize the solution and achieve a high adoption rate.
Position Qualifications:
- Bachelor's degree from accredited university OR High School Diploma/GED and 10 years of progressively responsible experience
- 6 years of experience leading enterprise level strategy work focused on transformations that have dealt with process improvement activities as well as the technical solutions that were used to achieve the relevant changes. Proven ability to assess situations, align and understand company goals, and be adept at translating strategy into execution. Strong focus on managing relationships with senior internal stakeholders
- 6 years of experience in analytics with an ability to leverage primary/secondary research as part of overall deliverables
- 6 years of experience in end-to-end enterprise level strategy views which would be used to inform capital decisions
- 6 years of experience and demonstrated ability to prioritize multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time
- 6 years of experience in excellent writing and verbal communication skills and an ability to engage with senior internal/external stakeholders and to communicate complex topics into easy-to-understand messages
- 6 years of experience with proven ability to create and communicate strategies at all levels of the organization. Highly effective at building, nurturing, and leveraging relationships
- 2 years of experience in banking, capital markets, or financial services organizations and the regulatory environment (preferred)
- Six Sigma Black Belt certification is preferred
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Feb 13, 2025