Summer Internship - Relationship and Experience Management (IT)

The Federal Reserve Bank of Philadelphia is seeking a Junior/Senior undergraduate student, or Graduate level studentwith a preferred major in Information Technology, Computer Science, and Information Management for our summer internship program withinourInformation Technology Services (ITS) department to support the Relationship and Experience Management functions.

This is a paid internship, Monday- Friday, (40 hours per week). Our Summer Internship Program is typically 10 weeks. The hourly rate for this position is $22.00 per hour for Undergraduate level and $26.00 per hour for Graduate level.

What you will do:

IT Customer Service and Support- Provide staffing of the IT Customer Service Room, ensuring high levels of customer satisfaction through ownership of customer Incident and request intake using designated Ticketing tools.

Provide direction and support for customer questions regarding device drop off, order pickups and vending support in coordination with the REM ITSM team; including maintaining stock, identifying product ideas, working with customers on returns, and helping the team maintain great customer service.

Process Automation Opportunities- Collaborate with the REM Engineering & ITSM teams on process automation to identify, implement, or update current core team processes using Microsoft Power Platform, PowerFX/PowerShell, C#/.Net. or SharePoint Online to broaden our automation by creating efficient workflows or create frontends to assist customers for request service.

Data Reporting/Team Metrics/Business Analysis - Investigate ways to provide reports via Excel, PowerBI, ServiceNow, Tableau or PowerShell. Analyze team performance metrics, review of departmental business trends and identification of areas for improvement. Create visualizations of important departmental metrics.

Asset Management Analysis and Review - Review IT Hardware and Software Asset Management records to identify opportunities to reduce redundant investment, help resolve data quality issues. Help maintain an accurate inventory of tracked assets to ensure compliance with the IT Asset Management Controls.

ServiceNow Queue Management: Assist with service catalog request review and fulfillment.

Help with on/offboarding processes.

Donations, Disposal & Move Processing - Bank wide program to replace and donate workstation and mobile devices. Help prepare workstations and mobile devices for deployment, learn enterprise deployment processes, dispose of devices according to enterprise standards, and help manage customer schedules.

Modernize internal page's user interface look and feel -Refactor and clean up code, optimization for mobile devices, further integrate with SharePoint Online, improve calendar, email handling, and more.

Participate IT projects as designated.

What you will have:

Knowledge and interest in current Microsoft Windows, Apple MacOS, and Mobile (Android,iOS) based hardware and software systems, Asset and Configuration Management

Knowledge of application development processes and programing languages (PowerPlatform, PowerFX, PowerShell, JavaScript, C#/.Net, SQL). Advanced knowledge in modern JavaScript web techniques (Bootstrap, JQuery), Microsoft Power Platform strongly considered.

Interest or knowledge in the following fields of study: Computer Science, Artificial Intelligence, IT Business Analysis, Data Analytics, Data Visualization, Management and Information Systems.

Strong teamwork ethic and customer support focus.

Desire to be creative.

Pick-up new skills quickly, problem solve, recognize issues, prioritize, respond, and/or escalate appropriately.

Strong oral, written communication, and collaborative skills.

Basic knowledge of business concepts and principles.

Physical Requirements:

Ability to lift up to 25 pounds of equipment, 50 pounds with assistance from another coworker as needed.

Additional Details:

• The Federal Reserve Bank of Philadelphia takes your information privacy seriously.Federal Reserve Bank of Philadelphia staff will only email you from the "@phil.frb.org" domain or through the Workday system "rb@myworkday.com". If you are initially contacted by phone, feel free to request that the caller provide you with their email address to validate their identity. If you have any questions about the validity of someone who contacts you regarding this position, please email the Talent Acquisition team at TalentAcquisition@phil.frb.org.

• We are an equal opportunity employer committed to hiring the best candidates and to providing equal employment opportunity to all persons without regard to race, color, religion, sex, pregnancy, national origin, age, genetic information, disability, military service, or any other basis protected by law.

• We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job responsibilities, and to receive other benefits and privileges of employment. If you need assistance or an accommodation due to a disability, please email us at TalentAcquisition@phil.frb.org.

• All Federal Reserve Bank of Philadelphia employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the Recruiter for this posting, who can provide you contact information for our ethics officer if necessary. You should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.

• Background investigations and drug testing are required for all new hires as a condition of employment, after the job offer is made. Candidates for positions deemed as "safety sensitive" will also be screened for the presence of marijuana. Employment may not begin until the Bank accepts the results of the background investigation.

• Certain eligibility rules apply. You will provide work authorization to prove your eligibility to work in the United States.

• The above statements are intended to describe the general nature, level of work and the requirements of this position. They are not intended to be an exhaustive list of all responsibilities associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

• This is not a remote internship; you will be able to work onsite Monday-Friday

• Learn more about the Philly Fed and its culture. Learn more about working for the Philly Fed.

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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