Our ServiceNow Architect provides tier 3 (engineering level) support for operations of the platform for ServiceNow CMDB/ITSM, ServiceNow Operations, Case Management, ITOM and ITBM process.
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Department
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Blue Mantis
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Employment Type
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Full Time
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Location
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Remote
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Workplace type
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Fully remote
Key Responsibilities
Design, develop, and maintain integrations with other applications such as Active Directory, NetSuite, Manage Engine, Jira and other ERP solutions.
ServiceNow platform engineering with ITSM Modules including Service Request, Incident, Problem, Change, CMDB, Case, Monitoring and Domain Separation.
Understanding of how to optimize the ServiceNow data model and structures, proposing and enforcing coding standards and convention across the development teams.
An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
Experience with ServiceNow table structures and data model
Deep understanding of a Managed Services Domain Separated Environment.
Able to work with a high degree of accuracy and have a strong attention to detail
An excellent communicator with developer management experience
Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment
Participate in process flow analysis and process redesign along with the Product Owner
Development for integrations including web services(SOAP/REST), DBC, Mid server
Designing, implementing and enhancing various application modules in Service-Now including Incident, Problem, Asset and Configuration, Change, SLM, Service Catalog, etc.
Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements
Share best practices and be consultative throughout the technical design of the project
Maintain current ServiceNow knowledge through self-study and utilization of available training
Ability to provide strategic recommendations around technical best practices & industry trends to clients.
Partner closely with executive stakeholders and their teams around delivering solutions in ServiceNow to key business initiatives.
Skills, Knowledge & Expertise
More than 9+ years of experience in ServiceNow Development.
Proficient in at least five ServiceNow modules with hands-on integration experience.
ITIL v4 and Scrum certification required.
5+ Certified Implementation Specialist (CIS) certifications.
Proficiency in ServiceNow CMDB/ITSM, Operations, Case Management
Experience working with diverse customers across multiple industries.
Experience in Jelly development.
Experience with Domain Separated instances.
Experience in the management of update sets.
Experience with client scripts and business rules.
Experience with JSON, API, REST, XML, SOAP, V3, HR.
About Blue Mantis
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm, Abry Partners.
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Servicenow architect
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Feb 13, 2025